Lufthansa Airlines

About Lufthansa Airlines

Deutsche Lufthansa AG, commonly known as Lufthansa, is a major flag carrier airline of Germany. In addition, it is headquartered in Frankfurt and has primary hubs at the Frankfurt International Airport and Munich International Airport. Founded in 1953, Lufthansa Airlines(LH) is one of the founding members of Star Airlines Alliance. Currently, Lufthansa flights are operated in 220 destinations worldwide. Moreover, the airline also owns several subsidiary airlines across Europe, Australia, and Africa. 

Fleet

The fleet size of Lufthansa Airlines fleet is 263 and consists of narrow and wide body aircrafts made out of Airbus and Boeing.

Let’s find out the list of aircrafts employed for Lufthansa Airlines(LH):

Lufthansa Airlines Flight Details

Popular Lufthansa Flights Routes and Destination

Top Airports Served by Lufthansa Airlines (LH)

Lufthansa Airlines Policies & Services 

Cancellation Policy

The Lufthansa Airlines cancellation policy provides premium benefits and seamless experience to offer convenience to all the passengers. Besides, with Lufthansa Airlines (LH), you don’t have to worry about the refund or last minute cancellation. Here are some facts to understand the policy better:

• The passengers are eligible to cancel their Lufthansa flights only if the booking is made from Lufthansa Airlines official website, customer support or concerned airport counters. 
• For bookings made via a third-party agency you are suggested to contact the concerned party only.
• The cancellation is  allowed only if the booking is made 7 days or more prior to the scheduled departure date.
• If the flight is cancelled within 24 hours of reservation, then Lufthansa Airlines will not charge any cancellation fee. 
• The amount of cancellation fee depends on the flight route, destination and many more.
• The Lufthansa Airlines 24 hour flight cancellation policy is applicable to both refundable and non-refundable flight tickets irrespective of the destination(domestic or international).

Refund Policy

• As per Lufthansa Airlines (LH) flight cancellation refund policy the passenger is eligible for refund if the flight is cancelled within 24 hours from booking. The refund will be generated back to the original source of the payment. 
• If your ticket is non-refundable, then don’t worry. You are also eligible for a full refund if the ticket is cancelled within 24 hours of booking.
• The refund will be credited within 7 working days if purchased by credit card and 20 days if purchased by cash or cheque from the day of cancellation. And, in case the payment is delayed further, you can get in touch with the airline’s customer support.
• The refund of the Lufthansa flights depends upon several factors like technical glitch, flight cancellation and many more. 
• Passengers who are affected by the flight cancellation due to severe weather conditions or government travel restrictions can claim a refund, says the Lufthansa Airlines cancellation policy.

Baggage Policy

The baggage policy of Lufthansa Airlines(LH) follows different baggage rules depending on the class. Moreover, the 3 dimensions of wheeled or non-wheeled bags should not exceed 55 cm × 40 cm × 23 cm. 

• Business Class and First Class
  Two pieces of carry-on baggage not weighing more than 17 lbs and one personal item bag with dimensions of 158 cm.
• Economy class and Premium Economy Class
  One piece of carry-on baggage not weighing more than 17 lbs and one personal item bag with dimensions of 158 cm.

Note- The personal item bag is considered as the handbag, laptop bag or suitcase.

Checked Baggage Allowance

Baggage Allowance for Domestic flights within Germany

Baggage Allowance for flights to and from USA and Central America

  Baggage Allowance for flights to and from South America

Baggage Allowance for Flights to and from Europe

Carry on baggage for infants

• Lufthansa Airlines(LH) will transport your infant’s child seat and stroller free of cost under checked baggage. Infants can check-in one bag with a maximum weight of 50 lbs apart from the parent’s baggage limit.
• The airlines also recommend the use of car seats to optimise your child’s safety as per the Federation Aviation Administration. 

Carry on pets

• Lufthansa flights allows pets such as dogs and cats only on the aircrafts but space for their travel is subject to availability. Hence, for a smooth travel with your beloved pet you must reserve a seat 48 hours before your scheduled departure.
• If your tickets are booked with a third party, then make reservations for your pet with the concerned party only. 
• The minimum age of the pets allowed on the aircraft must be above 12 weeks for both cats and dogs. 

Booking Fee

A nominal service fee for Lufthansa Airlines scheduled flights is charged on flight bookings via the website. However, none at the airport or via third-party agencies.

Check-in & Verification

• Lufthansa Airlines(LH) offers you two ways for online check-in: via website or Lufthansa mobile app. Through this option you can change your seat, check your flight terminal, and print your boarding pass (only for some routes) from the comfort of your home. 
• The web check-in opens up 23 hours prior to your Lufthansa flights departure date till 60 minutes before the flight takes off. 
• Due to the current pandemic situation, mobile boarding passes aren’t available on every flight. In that case, you will receive your boarding pass only when you get your Covid-19 documents checked at the counter.
• The airline also provides an interactive offline check-in option, where you can print your boarding pass and baggage tag from the self-serving kiosks. 

Baggage Check-in

After the self check-in procedure you are required to get your baggage checked at the baggage counter no later than 45 minutes before your scheduled departure. 

In-flight Entertainment

• Travelling via Lufthansa Airlines(LH) flights provides you a whole package of entertainment from which you can choose what suits you best. 
• The Lufthansa Airlines aircrafts are packed with seatback screens and Wi-fi access to make your journey impeccable. 
• The Lufthansa Entertainment Programme offers you a wide range of movies, TV shows, music, and games. 
• If you’re travelling with kids, they can enjoy their flight journey while playing games and watching movies. 

Lufthansa Airlines Meal Policy

• Lufthansa Airlines(LH) provides paid in-flight meals such as snacks, beverages, freshly prepared dishes for breakfast, lunch, dinner and special meals for kids. 
• For short and medium haul flights, meals are available according to your flight duration. However, for long haul flights, an extensive selection of meals are offered.

Customer Support

• Passengers utilizing Lufthansa flights can call on their customer support number 1800 102 5838 or visit https://www.lufthansa.com/us/en/ for any other queries.

FAQs