Air France Cancellation Policy and Refund Policy

About Air France Airlines

Flight booking might be an easy process. But have you ever thought about the scenarios when you have to cancel your flights? Obviously cancellation and other procedures will make you skeptical. Fortunately, to make it easier for the passengers, several airlines are constantly working to upgrade their policies. If you have booked a ticket with Air France, then things would be easier for you. However, it’s best to take a full read of Air France cancellation policy and refund policy before planning to cancel your tickets. 

Air France(AF) is a major flag carrier airline of France, with its headquarters in Tremblay-en-France. It was founded in 1933 and has a primary hub at Paris Charles de Gaulle Airport. In addition, it operates in 175 destinations of 78 countries and carries around 46,803,000 annually. 

Air France Cancellation Policy

Planning to cancel your Air France(AF) flight? Don’t worry! With Air France you are fully covered. Whether it’s about canceling a flight right after booking or at the last minute, the airline has an optimum clause for all such cases. Not only is the Air France cancellation policy seamless, but also ensures satisfactory and effortless experience to all the passengers. So, check out our guide to find in-depth information about cancellation and refund with Air France.

Air France 24 Hour Cancellation Policy

Fortunately, the Air France 24 hours cancellation policy is applicable on all tickets. This means, if you cancel your flights within 24 hours of booking, you are eligible for full refund. However, it’s best that you check out the following points to avoid any chances of confusion.

• If an Air France flight is canceled within 24 hours of booking, then the airline will not charge any cancellation fee.
• To be eligible for the 24 hours cancellation policy, you must have booked your flights at least 7 days prior to the departure date. 
• After 24 hours from booking, a cancellation fee is charged, depending upon the type of the tickets as per Air France cancellation policy.
• The policy is applied to both restricted and unlimited flight rates.

Air France Cancellation Policy Due To Covid-19

Amid the outbreak of Covid-19, the airline has upgraded its terms and decided to offer certain amendments. Check these alterations as follows:

• If the passengers want to reschedule their ticket, they can make a rebooking without any extra cost.
• All tickets booked amid the pandemic and canceled will be fully refunded back to their original sources.
• All passengers are entitled to seamless cancellation and full refund, even if the ticket is non-refundable as mentioned in the Air France cancellation policy.

Air France Cancellation Policy for Refundable and Non-Refundable Tickets

• All the passengers are entitled to a full refund until the risk-free period lasts.
• Passengers with non-refundable tickets, won’t receive any refund after the 24-hours risk-free period. 
• You will get a full refund with business ticket fare, irrespective of refundable and non-refundable ticket. 
• A penalty will be charged, if you cancel your tickets 2-3 days or a few hours prior to the scheduled departure. 
• In case, if flight cancellation occurs due to uncertain natural calamities or due to the airline’s fault, then the passengers will receive full refund or an alternative flight for another day.

Air France Cancellation Policy for Different Class

Air France cancellation and refund policy varies differently depending upon the ticket fare and cabin class. For more relevant information, check out these points explaining the policy.

Economy Class

• The tickets in economy class are non-refundable. Hence, it’s best to book a refundable ticket if there might be a chance that you will cancel your flight.
• If you cancel a non-refundable economy flight after the risk-free period, then a cancellation fee of USD 100-USD 400 will be charged as per Air France cancellation policy.

Business Class

• An Air France flight ticket under the business fare allows you to make changes without paying any extra cost even after the risk-free period, or if you miss your flight.
• All refundable tickets will be fully compensated. However, if the earlier paid fare is invalid for new tickets, you might be required to pay an extra amount. 

How to Get Compensation In Case of Flight Delay or Cancellation?

According to Air France(AF) Airlines flight cancellation policy, if your flight gets delayed or canceled due to any natural calamities or because of the airline’s fault, then the passengers are entitled to get compensation depending upon the ticket type and other factors.

• Passengers are eligible for compensation, if the flight is delayed for more than three hours. 
• Depending on the type of ticket, passengers can avail a monetary compensation of up to USD 700 in accordance to the compensation mentioned in the Air France cancellation policy.  
• Passengers are eligible for full refund if they refuse to take an alternative flight offered by the airline.
• For all flights delayed for fewer than 1500 km, then a compensation of USD 237 if provided.
• For all flights delayed between 1500 km and 3500 km, then a compensation of USD 377 is provided as mentioned in the Air France cancellation policy.
• For all flights over 1,500 km within the EU, the compensation of USD 377 is provided.
• For all flights over 3,500 km outside of the EU, the compensation of USD 560 i s provided.

How to Cancel an Air France Flight?

Air France cancellation and refund policy allows you to cancel your flights seamlessly. You can cancel either by visiting the airline’s official website or by contacting the customer support / airport’s ticket office.  Here’s how you can cancel your Air France flights:

Method 1- Cancel Online

• You can simply cancel your flights online from the airline’s official website.
• Open any web browser and visit the Air France website’s homepage. Then click onMy Reservations tab. 
• Enter your ticket credentials in the provided space to manage your booking. Then click Search to find your stored details.
• After that you will get an option to cancel/change your flight. Click on the ‘change or cancel trip’ button.
• Select the passenger segment or flight you would like to cancel.
• Review Air France cancellation policy once to avoid any misunderstanding. The next page will direct you to the ‘flight refund cancellation’ entitled by the airline.
• Click on ‘Confirm my cancellation’.
• You will receive a confirmation mail regarding the cancellation.

Method 2- Cancel Over Call

• In this method, you can make a call to customer support of the airline. The toll free number of Air France is: 1 860 590 8822 . 
• If you have any queries regarding the cancellation or refund, you can raise a question in front of the agent.
• Tell the customer support executive, whether you want to make changes or cancel your flight.  
• The agent will ask you about the ticket related information, provided during the booking. Provide all relevant information to make the process easier.
• Choose a payment method if you have to pay a cancellation fee for Air France flights.
• The airline will send a confirmation mail regarding the cancellation.

Method 3- Cancel at the Airport 

• If the online method doesn’t meet your expectations, you can simply make a visit to the airport from where you were to board the flight from.
• Next, head to the Air France’s ticket office to talk about the cancellation procedure.
• In this way, you can converse face to face with the agent, ask about your queries and initiate flight cancellation. 
• The entitled refund will be credited back to the original source of payment made by the passengers as per guided in the Air France cancellation policy.

Air France Cancellation Fee

The passengers are required to pay USD 100-USD 400 as cancellation fees if a flight is canceled after 24 hours of booking. The cancellation fee also depends on the fare regulations laid in the Air France cancellation policy that apply to your booking. If your ticket is eligible for a refund, the airline will initiate the refundable amount within 10 days. The airline may also offer you a credit voucher, which will be valid for 365 days from cancellation. 

Air France Refund Policy

• As per Air France refunds and cancellation policy the passenger is eligible for refund if the flight is canceled within 24 hours from booking, irrespective of the ticket type.
• The refund will be generated back to the original source of the payment. 
• If cancellation is made within 24 hours then the refund will be credited within 7- 10 working days. However, passengers who purchased the ticket via cash or cheque need to wait for 20 to 25 business days to receive the refund as per Air France cancellation policy and refund policy.
• The non-refundable tickets are not eligible for any refund after the 24-hours risk-free period is over.
• Passengers who are affected by the flight cancellation due to severe weather conditions or government travel restrictions can claim a refund as per mentioned in Air France cancellation policy and refund policy.
• If you cancel flights three or two days before the scheduled departure, then you are not eligible for refund even with refundable tickets. Instead, the airline has full authority to charge the complete ticket fare as penalty in accordance to refund policy Air France. 

How to Get Refund from Air France?

There are two ways you can request for a refund- online and offline.

Online Method

• Visit Air France’s official website.
• Enter your log-in information to sign-in to your account.
• Click the ‘Manage My Booking’ option.
• Enter your cancel booking information
• Open your canceled ticket
• Go to the bottom of the respective page, where you will find the ‘Refund’ option
• Click on it and refill all the required information and apply for the refund.

Offline Method

• Call Air France’s customer support number based on your language and region
• Click on the correct button to talk with an agent
• Share the required information with Air France’s expert agent
• Request for a refund

Air France Customer Support Number for Cancellation and Refund Policy

There’s a different Air France customer support number, depending upon the region. Check out the list of the important phone numbers required to cancel tickets or claim a refund in accordance to Air France cancellation refund policy.

• France: 1800 419 2033
• North America
  United States: (1)8002372747
  Canada: 18003758723
• Latin America
  Brazil: 551138788360
• Europe
  United Kingdom: +442076600337
• Asia 
  China: 864008808808
  India: 911246233502
  South Korea: 0 808 22 02 44

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