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About Aeromexico Airlines (AM)
Operating under the name of Aeromexico (AM), Aerovias de Mexico, S.A. de C.V. is Mexico’s flag carrier airline. Based in Mexico City, the airline is the biggest player in the domestic air transportation market. Furthermore, Aeromexico Airlines (AM) operates mainly from its primary hub in Mexico City and secondary hubs at Guadalajara and Monterrey. Moreover, there are 86 Aeromexico flights, which covers 90 destinations worldwide. It has codeshare agreements with 16airlines and is a founder member of the SkyTeam airline alliance.
Fleet
The fleet size of Aeromexico (AM) is 86, and it is completely made out of Boeings. Here’s a list of aircraft owned by Aeromexico (AM):
| Aircraft | In Fleet |
| Boeing 737-700 | 05 |
| Boeing 737-800 | 36 |
| Boeing 737 MAX 8 | 21 |
| Boeing 737 MAX 9 | 6 |
| Boeing 787-8 | 8 |
| Boeing 787-9 | 10 |
| Total | 86 |
Aeromexico Flight Details
| Flights Per Week | Most Popular Destination |
| 14979 | Mexico City Juarez International |
Popular Aeromexico Flights Routes and Destinations
| Flight | Origin | Destination | Weekly Flights |
| 678 | Mexico City | Guatemala City | Seven Days Available |
| 669 | San Francisco | Mexico City | Seven Days Available |
| 2971 | Nuevo Laredo | Mexico City | Seven Days Available |
| 2686 | Mexico City | Austin | Seven Days Available |
| 495 | Seattle | Mexico City | Seven Days Available |
| 651 | Managua | Mexico City | 4 days a week |
| 679 | Guatemala City | Mexico City | Seven Days Available |
| 494 | Mexico City | Seattle | Seven Days Available |
| 2719 | Salt Lake City | Guadalajara | Seven Days Available |
| 26 | Amsterdam | Mexico City | Seven Days Available |
Top Airports Served by Aeromexico (AM)
Aeromexico Airlines (AM) Policies & Services (Cancellation, Baggage, Check-in, Booking Fee, in-flight Entertainment)
Cancellation Policy
Aeromexico (AM) is constantly updating its Cancellation and Refund policy to keep it flexible and convenient for the passengers. With an Aeromexico (AM) flight reservation, you do not have to worry about the last-minute cancellation cost. To understand it better, here is a highlight of Aeromexico cancellation policy:
- Aeromexico (AM) has eliminated the cancellation fee of First, Business, Premium Economy, and Economy Class for all domestic and short-haul international routes.
- If you have a change in your travel plans, you can visit the Aeromexico (AM) website to request Aeromexico Cancellation, where you will keep the original value of the Aeromexico flights fare but need to pay the fare difference if your new flight is more expensive than the previous.
- The Aeromexico (AM) flight cancellation request will only be valid for flights booked via Aeromexico.com, Aeromexico Call Center, or airport counters.
- The Aeromexico flight cancellation policy is applicable to both restricted and non-restricted fares.
- The refund for the cancelled flight will be credited to the original mode of payment within 7-10 business days.
- Passengers travelling on Basic or Value fare who are affected by the flight cancellation due to severe weather conditions or government travel restrictions can claim a refund.
Refund Policy
Here are some important highlights on Aeromexico Cancellation Refund Policy
- A cancellation fee may apply depending on the routes, date of departure, and fare rules of the purchased flights.
- Aeromexico (AM) may initiate a refund to the passenger who paid for the ticket.
- Aeromexico (AM) cancellation would be applicable on refundable and non-refundable flight tickets.
Baggage Policy
Aeromexico (AM) allows one piece of carry-on baggage and one personal item weighing a maximum of 40lb for premium class and 22lb for economy class between them. The wheeled or wheelless baggage dimensions should not exceed 55cm×40cm×25cm.
The second bag is considered a personal item (handbag, laptop case, suitcase, etc.) and should weigh a maximum of 6.6lbs irrelevant of the class.
Checked Baggage Allowance
Domestic Flights within Mexico
- Premier Class: 66lb
- Coach Class: 55lb
Flights To and From USA and Central America
- Premium Class: 2 pieces
- Maximum weight of each piece: 70lb
- Maximum size of each piece: 62in
Flights to and from Europe
- Premier Class: 2 pieces
- Maximum Weight of each piece: 70 lb/32 kg
- Maximum Size of each piece: 62 in/158 cm
- Coach Class: 2 pieces
- Maximum Weight of each piece: 50 lb/23 kg
- Maximum Size of each piece: 62 in/158 cm
Flights to/from South America and Asia
- Premier Class: 3 pieces
- Maximum Weight of each piece: 70 lb/32 kg
- Maximum Size of each piece: 62 in/158 cm
- Coach Class: 2 pieces
- Maximum Weight of each piece: 70 lb/32 kg
- Maximum Size of each piece: 62 in/158 cm
Flights to/from Lima
- Premier Class: 3 pieces
- Maximum Weight of each piece: 70 lb/32 kg
- Maximum Size of each piece: 62 in/158 cm
- Coach Class: 2 pieces
- Maximum Weight of each piece: 50 lb/23 kg
- Maximum Size of each piece: 62 in/158 cm
Booking Fee
The booking fee varies depending on destination, class, date, type of baggage, and check-in type.
Web Check-in
Aeromexico (AM) offers two options to its passengers to check-in- in person or via the internet or smartphone. However, different rules apply to each.
In-person check-in could be done at the counter 30 minutes before take-off in domestic flights with no checked luggage and 40 minutes before take-off in case of international flights with no checked baggage, and 90 minutes before take-off with checked luggage.
The web check-in facility is open to domestic passengers 48 hours before take-off and 24 hours for international passengers.
In-Flight Entertainment
Aeromexico (AM) in-flight WIFI keeps you connected with the world during flight. On Embraer Narrowbody aircraft, you can watch your favorite show, movies, or web series free-on-board with your smartphone or tablet.
Customer Support
Passengers traveling on Aeromexico (AM) can call on the customer support number 1-800-237-6639 or visit Aeromexico.com for any query or flight-related issue.
Aeromexico Airlines – FAQs
Does Aeromexico provide wheelchair service to specially-abled passengers?
Yes, Aeromexico offers wheelchair service from the check-in counters at your departing airport. Upon arrival at your destination, you will be taken to the connecting flight or assisted upon the completion of your arrival.
Do I need to show any documents while flying with Aeromexico?
For international passengers, visas, passports, and other necessary documents will be required as per the Government rules.
Is it safe to travel with Aeromexico during Covid-19?
Aeromexico strictly takes all the necessary measures and follows the Covid-19 guidelines to ensure a safe journey for each passenger. From sanitizing the aircraft after each journey to providing a PPE kit and checking the temperature of each passenger, Aeromexico ensures safe travel.
How to get a refund with a non-refundable ticket?
To get a refund for a non-refundable ticket, you must cancel your booking within the specified time. If the passenger fails to initiate the flight booking cancellation within the allotted time frame, then the airline may charge the total ticket fare as a cancellation fee.
Can I bring my own food?
Yes you can bring your own food. However, the container should be sealed perfectly.
Does Aeromexico provide in-flight dining?
Aeromexico provides complimentary food and beverages on all flights, depending on the duration of the journey.
Can I fly when I am pregnant?
Pregnant passengers need to show the medical certificate which should not be 5 days before scheduled flight departure. The medical certificate must state that the passenger is fit to travel.
How much does Aeromexico charge for flight cancellation?
The Aeromexico flight cancellation fee is $200 and would be applicable after 24 hours from the date of booking. However, your eligibility criteria for a refund or credit voucher depends on the fare rules applied to your flight booking.
Aeromexico Airlines Popular Airports
- Mexico City International Airport (MEX)
- Don Miguel Hidalgo Y Costilla International Airport (GDL)
- Hartsfield Jackson Atlanta International Airport (ATL)
- Los Angeles International Airport (LAX)
- Chicago O’hare International Airport (ORD)
- San Francisco International Airport (SFO)
