Air New Zealand

About Air New Zealand

Being a major flag carrier airline of New Zealand it is headquartered in Auckland. It was founded in 1940 as Tasman Empire Airways Limited(TEAL) and later changed its name to Air New Zealand Airline in 1965. Additionally, the airline has a primary hub at the Auckland International Airport with focus cities- Queenstown and Sydney. As of now, the Air New Zealand flights are operated in 20 domestic and 32 international destinations across Asia, North America, South America, and Oceania. Furthermore, the airline is an active member of Star Airline Alliance and codeshare agreement with 18 airlines. 

Fleet

The fleet size of Air New Zealand Airlineis 104 and consists of narrow body aircrafts made out of Airbus, Boeing, and DHC Canada.

Let’s find out the list of aircrafts employed for Air New Zealand:

Air New Zealand Flight Details

Popular Air New Zealand Flight Routes and Destinations

Top Airports Served by Air New Zealand (NZ)

Air New Zealand Policies & Services 

Cancellation Policy

The Air New Zealand cancellation policy provides flexibility and premium benefits, ensuring a convenient journey for all the passengers. Besides, with Air New Zealand Airline, you don’t have to worry about the refund or last minute cancellation. Here are some facts to understand the policy better:

• The passengers are eligible to cancel their Air New Zealand flights only if the booking is made from Air New Zealand Airline official website or via customer support.
• For bookings made via a third-party agency you are suggested to contact the concerned party only.
• The cancellation is  allowed only if the booking is made 7 days prior to the scheduled departure date.
• If the flight is canceled within 24 hours of reservation, then Air New Zealand Airline will not charge any cancellation fee. 
• The Air New Zealand 24 hour flight cancellation policy is applicable to both refundable and non-refundable flight tickets irrespective of the destination(domestic or international).

Refund Policy

• As per Air New Zealand flight cancellation refund policy the passenger is eligible for refund if the flight is canceled within 24 hours from booking. The refund will be generated back to the original source of the payment. 
• If your ticket is non-refundable, then don’t worry. You are also eligible for a full refund if the ticket is canceled within 24 hours of booking.
• The refund will be credited within 7-10 working days from the day of cancellation. And, in case the payment is delayed, you can get in touch with the airline’s customer support.
• The refund of the Air New Zealand flights ticket depends upon several factors like technical glitch, flight cancellation and many more. 
• Passengers who are affected by the flight cancellation due to severe weather conditions or government travel restrictions can claim a refund, says the Air New Zealand cancellation policy.

Baggage Policy

The baggage policy of Air New Zealand Airline allows different baggage rules depending on the cabin class. In addition, the dimensions for wheeled and non-wheeled bags must not exceed 118cm or 46.5 inches.

• Business Class– Two carry-on baggage and one personal item bag are allowed with maximum weight up to 30lbs.
• Economy Class– one carry-on baggage and one small item bag with maximum weight up to 15lbs.

Note– The personal item bag is considered as the handbag, laptop bag or suitcase which should be of the allowed baggage size to fit in the overhead bin or under the seat in front of you.

Checked Baggage Allowance

• The dimensions for checked baggage must not exceed 80cm x 50 cm x 28cm.
• The weight of the checked baggage must not exceed 50lbs for all cabin classes and flight routes. 

 Baggage Allowance For Domestic Flights Within New Zealand

Baggage Allowance For Flights To and From Honolulu

Baggage Allowance For Flights To and From Shanghai, Singapore and Taipei

Baggage Allowance For Flights To and From USA, South America, and Canada

Carry on baggage for infants

• Air New Zealand Airline will transport your infant’s child seat and stroller free of cost under checked baggage. Only one carry-on diaper bag per family is allowed in the cabin as per the airline’s policy.
• The airlines also recommend the use of car seats to optimize your child’s safety as per the Federation Aviation Administration. 

Carry on pets

• Air New Zealand Airline only allows small domestic pets like dogs, cats, and small birds on the passenger cabin of the aircraft. 
• The pet is allowed on the aircraft, only if the weight of the animal container and the pet together does not exceed 30lbs.

Booking Fee

A nominal service fee for Air New Zealand Airline scheduled flights is charged on flight bookings via the website. However, none at the airport or via third-party agencies.

Check-in & Verification

• Air New Zealand Airline offers you an online check-in option via their website, from where you can print out your boarding pass, change your seat, and print your flight receipt from the comfort of your home. 
• The web check-in opens up for all national and international flights 24 hours prior departure to 1 hour before the flight takes off. 
• The airline also provides an interactive offline check-in option, where you can print your boarding pass and baggage tag from the self-serving kiosks at the airports.

Baggage Check-in

After the check-in process, you need to get your baggage checked at the baggage counter no later than 60 minutes before the scheduled departure of your Air New Zealand flights.

In-flight Entertainment

• Air New Zealand Airline offers impeccable in-flight entertainment options to all their passengers. The aircrafts are packed with seatback screens to provide you endless entertainment throughout your flight.
• With loaded entertainment, you can watch your favorite movies, TV series, and cartoons for a full dose of enjoyment. 

Meal

• Air New Zealand Airline provides complimentary food or beverages on flights. In addition, there’s a wide variety of meals offered including snacks, main course meals, and non-alcoholic beverages to make your journey worthwhile.
• The meals are offered by the airline depending on the cabin class, flight duration and the route you’re traveling to. 

Customer Support

Passengers utilizing Air New Zealand flights can call on their customer support number 0800 737 000 or visit https://www.airnewzealand.co.nz/ for any other queries.

FAQs