Customer Service For Change, Cancellation, Refunds
Calling before booking can save you big.
About American Airlines
American Airlines(AA) is a significant airline of America and is headquartered in Fort Worth, Texas. It is one of the largest airlines of the world, and the American Airlines flights are operated from its primary hubs at 9 destinations in the USA: Charlotte, Chicago, Dallas-Fort Worth, Los Angeles, Miami, New York, Philadelphia, Phoenix, Washington State. Moreover, American Airlines commenced its operations in 1936, and now serves 28 domestic destinations and 81 international destinations in 60 countries worldwide. It is an active member of Oneworld Airline Alliance and has a codeshare agreement with 25 airlines.
Fleet
The fleet size of American Airlines is 854 and is the largest in the world. The airline majorly consists of narrow body aircrafts made mostly out of Airbus and Boeing aircrafts.
Let’s find out the list of aircrafts employed for American Airlines(AA):
| Aircraft | In Fleet |
| Airbus A319-100 | 133 |
| Airbus A320-200 | 48 |
| Airbus A321-200 | 217 |
| Airbus A321neo | 46 |
| Boeing 737-800 | 255 |
| Boeing 737 MAX 8 | 42 |
| Boeing 777-200ER | 47 |
| Boeing 777-300ER | 20 |
| Boeing 787-8 | 24 |
| Boeing 787-9 | 22 |
| Total | 854 |
American Airlines Flight Details
| Flights Per Week | Most Popular Destination |
| 160538 | Dallas Fort Worth International Airport(DFW) |
Popular American Airlines Flight Routes and Destinations
| Origin | Destination | Departure Date | Best Price |
| Dallas(DFW) | New York(JFK) | Mar 05, 2022 | USD 169 |
| Seattle(SEA) | Dallas(DFW) | Apr 29, 2022 | USD 243 |
| New York(JFK) | Boston(BOS) | Mar 15, 2022 | USD 214 |
| Dallas(DFW) | Cancun(CUN) | Jun 06, 2022 | USD 278 |
| San Francisco(SFO) | Dallas(DFW) | Jun 18, 2022 | USD 254 |
| Los Angeles(LAX) | New York(JFK) | Sep 23, 2022 | USD 195 |
| Dallas(DFW) | Los Angeles(LAX) | Jun 15, 2022 | USD 318 |
| Chicago(ORD) | San Francisco(SFO) | May 13, 2022 | USD 298 |
| Seattle(SEA) | Newark(EWR) | May 15, 2022 | USD 357 |
| Boston(BOS) | Las Vegas(LAS) | Apr 26, 2022 | USD 366 |
Top Airports Served by American Airlines
- Dallas/Fort Worth Airport (DFW)
- Charlotte Douglas Airport (CLT)
- Miami Airport (MIA)
- Chicago O’Hare Intl Airport (ORD)
- Phoenix Sky Harbor Intl Airport (PHX)
- Philadelphia Airport (PHL)
- Los Angeles Airport (LAX)
- Washington Reagan-National Airport (DCA)
- New York John F Kennedy Intl Airport (JFK)
- Boston Logan Intl Airport (BOS)
- New York LaGuardia Airport (LGA)
- Orlando Airport (MCO)
- Austin Bergstrom Airport (AUS)
- Las Vegas Harry Reid Intl Airport (LAS)
- Tampa Airport (TPA)
American Airlines Policies & Services
Cancellation Policy
The American Airlines cancellation policy provides flexibility and premium benefits, offering the passengers a convenient journey. Besides, with American Airlines, you don’t have to worry about the refund or last minute cancellation. Here are some facts to understand the policy better:
- The passengers are eligible to cancel their American Airlines flights only if the booking is made from American Airlines official website or via customer support.
- For bookings made via a third-party agency you are suggested to contact the concerned party only.
- The cancellation is allowed only if the booking is made 7 days prior to the scheduled departure date.
- If the flight is canceled within 24 hours of reservation, then American Airlines will not charge any cancellation fee.
- However, if you cancel a non-refundable flight after 24 hours of booking, then a cancellation fee of $200(for domestic) and $750(for international) will be charged.
- The amount of cancellation fee also depends on the American Airlines flight route, destination and many more.
- The American Airlines 24 hour flight cancellation policy is applicable to both refundable and non-refundable flight tickets irrespective of the destination(domestic or international).
Refund Policy
- As per American Airlines(AA) flight cancellation refund policy the passenger is eligible for refund if the flight is canceled within 24 hours from booking. The refund will be generated back to the original source of the payment.
- If your ticket is non-refundable, then don’t worry. You are also eligible for a full refund if the ticket is canceled within 24 hours of booking.
- The refund will be credited within 7-10 working days from the day of cancellation. And, in case the payment is delayed, you can get in touch with the airline’s customer support.
- The refund of the American Airlines(AA) flight ticket depends upon several factors like technical glitch, flight cancellation and many more.
- Passengers who are affected by the flight cancellation due to severe weather conditions or government travel restrictions can claim a refund, says the American Airlines cancellation policy.
Baggage Policy
- The baggage policy of American Airlines flights allows one piece of carry-on baggage and one personal item bag in both business and economic class. Moreover, the 3 dimensions of wheeled or non-wheeled bags should not exceed 56cm x 36cm x 23cm.
- Soft-sided garment bags of up to 51 inches can also be taken as carry-on baggage in the cabin of American Airlines flights.
- The personal item bag is considered as the handbag, laptop bag or suitcase which should be of the allowed baggage size to fit in the overhead bin or under the seat in front of you.
Checked Baggage Allowance
Baggage Allowance for Domestic flights within Texas, Transatlantic, and Transpacific
| Cabin Class/ Flight | No. of pieces allowed | Baggage allowance |
| Business Class | 10 pieces | 70lbs |
| Economy Class | 10 pieces | 50lbs |
Baggage Allowance for flights to and from Mexico / Caribbean / Central America, South America, and Brazil
| Cabin Class/ Flight | No. of pieces allowed | Baggage Allowance | Maximum size |
| First Class | 5 pieces | 70lbs | 62 inches |
| Business Class | 2 pieces | 70lbs | 62 inches |
| Premium Economy(Except flights to Alaska and Hawaii) | 2 pieces | 50lbs | 62 inches |
Baggage Allowance for flights to and from Australia or New Zealand
| Cabin Class/ Flight | Baggage Allowance | Maximum size |
| Business Class | 70lbs | 62 inches |
| Economy Class | 70lbs | 62 inches |
Baggage Allowance for Flights to and from Cuba
| Cabin Class/ Flight | No. of pieces allowed | Baggage Allowance | Maximum size |
| Business Class | 2 pieces | 70lbs | 62 inches |
| Economy Class | 2 pieces | 70lbs | 62 inches |
Carry on baggage for infants
American Airlines(AA) will transport your infant’s child seat and stroller free of cost under checked baggage. Only one carry-on diaper bag is allowed in the cabin as per the airline’s policy.
The airlines also recommend the use of car seats to optimize your child’s safety as per the Federation Aviation Administration.
Carry on pets
American Airlines flights allows upto 2 checked pets which are for U.S. military and State Department Foreign Service personnel only.
Booking Fee
A nominal service fee for American Airlines scheduled flights is charged on flight bookings via the website. However, none at the airport or via third-party agencies.
Check-in & Verification
- American Airlines(AA) offers you an online check-in option via website or mobile app, from where you can print out your boarding pass, change your seat, upgrade your class, and print your flight receipt from the comfort of your home.
- The web check-in opens up 24 hours prior to your departure date till 45 minutes(for domestic) and 90 minutes (for international) before the flight takes off.
- The airline also provides an interactive offline check-in option, where you can print your boarding pass and baggage tag from the self-serving kiosks.
Baggage Check-in
Checked Baggage
After the check-in process, you need to get your baggage checked at the baggage counter no later than 45 minutes(for domestic) and 60 minutes (for international) before scheduled departure.
In-flight Entertainment
- Traveling via American Airlines flights provides you a whole package of entertainment from which you can choose what suits you best.
- The American Airlines aircrafts are packed with seatback screens and Wi-fi access to make your journey impeccable. You can watch your favorite movie or TV shows, enjoy music via the Apple music app and much more by simply connecting to the airline’s Wifi.
American Airlines Meal Policy
- American Airlines provides in-flight meals such as snacks, beverages and freshly prepared dishes for breakfast, lunch, and dinner, which is available according to your flight duration.
- The meal variations are allotted according to the particular destination. Moreover, you can pre-order your favorite meals via the official website of American Airlines(AA).
Customer Support
Passengers utilizing American Airlines flights can call on their customer support number +1 124-256-7222 or visit americanairlines.com for any other queries.
FAQs
Can I cancel my American Airlines flight?
Yes, You can easily initiate a cancellation request for the flight booked via American Airlines.com, American Airlines Call Center, or airport counters within 24 hours from the purchase. The cancellation would be applicable only on the eligible American Airlines flights canceled within the allowed time span.
Can I cancel my American Airlines reservation for free within 24hours?
If the passenger cancels his/her booking within 24hours from the date of purchase, they do not have to incur any cancellation fee. However, the departure date must be 7 days or more at the time of initiating the cancellation request.
How much does American Airlines charge for flight cancellation?
The American Airlines(AA) flight cancellation fee is 100$ to 400$ and would be applicable after 24 hours from the date of booking. However, your eligibility criteria for a refund or credit voucher depends on the fare rules applied to your flight booking.
How to get a refund with a non-refundable ticket?
As per American Airlines cancellation policy, to get a refund for a non-refundable ticket, you must cancel your booking within 24 hours of booking. If the passenger fails to cancel the flight booking within the allotted time frame, then the airline will charge a cancellation fee of $200(for domestic) and $750(for international).
How long will it take to get the refund?
The refund is usually initiated within 7-10 days of American Airlines flight cancellation.
Do I get a refund if my flight is cancelled?
You are eligible for a refund if the airline fails to provide flight service. However, the refund amount depends on cancellation, destination, technical glitch, and many other reasons.
Can I make a cancellation request on the day of departure?
American Airlines flight cancellation policy allows you to cancel your booking on the same day of departure. You have to pay a cancellation fee, and the amount will depend on ticket class, reason, and many other factors.
Does American Airlines provide wheelchair service to specially-abled passengers?
Yes, American Airlines(AA) offers wheelchair and other mobility services upon request at your departing airport, for those who are unable to ascend the staircase or else.
Do I need to show any documents while flying with American Airlines?
For international passengers, visas, passports, and other necessary documents will be required as per the Government guidelines for American Airlines flights.
Is it safe to travel with American Airlines during Covid-19?
American Airlines(AA) strictly takes all the necessary measures and follows the Covid-19 guidelines to ensure a safe journey for each passenger. From sanitizing the aircraft after each journey to providing a PPE kit and checking the temperature of each passenger, American Airlines ensures safe travel.
How to get a refund with a non-refundable ticket?
To get a refund for a non-refundable ticket, you must cancel your booking within the specified time. If the passenger fails to initiate the flight booking cancellation within the allotted time frame, then the airline may charge the total ticket fare as a cancellation fee.
Can I bring my own food?
Yes you can bring your own food. However, the container should be sealed perfectly.
Does American Airlines provide in-flight dining?
American Airlines(AA) provides complimentary food and beverages on all flights, depending on the duration and destination you’re flying to.
Can I fly when I am pregnant?
Pregnant passengers need to show the medical certificate which should not be 5 days before scheduled flight departure. The medical certificate must state that the passenger is fit to travel.
How much does American Airlines charge for flight cancellation?
If you cancel your American Airlines flights within 24 hours from your departure date then a nominal fee of 100$ to 400$ will be charged. However, after a 24 hours time frame, a fee of 100$ to 500$ will be charged as per American Airlines flight cancellation policy.
Where can I check my American Airlines flight status?
You can simply visit the official website of American Airlines(AA). There you can navigate to the Online check-in box, type your booking id or ticket number and your last name to get all the necessary updates.
Does American Airlines allow pets on flights?
American Airlines(AA) allows upto 2 checked pets which are for U.S. military and State Department Foreign Service personnel only.