Austrian Airlines

About Austrian Airlines

Austrian Air, often known as Austrian, is the flag carrier airline of Austria and is headquartered in Schwechat, Austria. It was founded in 1957 and has a primary hub at Vienna International Airport. In addition, Austrian Airlines (OS) operates in 120 international year-round and seasonal destinations in 55 countries as of now. It is an active member of Star Airline Alliance Group and Austrian Airlines flights successfully serves more than 800 passengers on a daily basis.

Fleet

The fleet size of Austrian Airlines is 61 and consists of narrow body aircrafts made out of Airbus, ATR, and Embraer. 

Let’s find out the list of aircrafts employed for Austrian Airlines(OS):

Austrian Airlines Flight Details 

Popular Austrian Airlines Flight Routes and Destinations

Top Airports Served by Austrian Airlines

Austrian Airlines Policies & Services 

Cancellation Policy

The Austrian Airlines cancellation policy provides flexibility and premium benefits, ensuring a convenient journey for all the passengers. Besides, with Austrian Airlines, you don’t have to worry about the refund or last minute cancellation. Here are some facts to understand the policy better:

• The passengers are eligible to cancel their Austrian Airlines flights only if the booking is made from Austrian Airlines official website or via customer support. 
• For bookings made via a third-party agency you are suggested to contact the concerned party only.
• The cancellation is  allowed only if the booking is made 7 days prior to the scheduled departure date.
• If the flight is canceled within 24 hours of reservation, then Austrian Airlines will not charge any cancellation fee. 
• The Austrian Airlines 24 hour flight cancellation policy is applicable to both refundable and non-refundable flight tickets irrespective of the destination(domestic or international).

  Refund Policy

• As per Austrian Airlines(OS) flight cancellation refund policy the passenger is eligible for refund if the flight is canceled within 24 hours from booking. The refund will be generated back to the original source of the payment. 
• If your ticket is non-refundable, then don’t worry. You are also eligible for a full refund if the ticket is canceled within 24 hours of booking.
• The refund will be credited within 7-10 working days from the day of cancellation. And, in case the payment is delayed, you can get in touch with the airline’s customer support.
• The refund of the Austrian Airlines flights cdepends upon several factors like technical glitch, flight cancellation and many more. 
• Passengers who are affected by the flight cancellation due to severe weather conditions or government travel restrictions can claim a refund, says the Austrian Airlines cancellation policy.

Baggage Policy

• The baggage policy of Austrian Airlines(OS) allows one carry-on baggage and one personal item bag.
• The dimensions for wheeled and non-wheeled bags must not exceed 158cm.
• The personal item bag is considered as the handbag, laptop bag or suitcase which should be of the allowed baggage size to fit in the overhead bin or under the seat in front of you.

Checked Baggage Allowance

Baggage Allowance For Domestic Flights Within Austria

Baggage Allowance For Flights To and From USA 

Baggage Allowance For Flights To and From All Other Countries

Carry on baggage for infants

• Austrian Airlines (OS) will transport your infant’s child seat and stroller free of cost under checked baggage. Only one carry-on diaper bag is allowed in the cabin as per the airline’s policy.
• The airlines also recommend the use of car seats to optimize your child’s safety as per the Federation Aviation Administration.

Carry on pets

• Austrian Airlines flights only allows service dogs within the passenger cabin of the aircraft.
• Although earlier emotional support dogs were also allowed, due to some travel restrictions, such pets are no longer part of service dogs according to the airline.

Booking Fee

A nominal service fee for Austrian Airlines scheduled flights is charged on flight bookings via the website. However, none at the airport or via third-party agencies.

Check-in & Verification

• Austrian Airlines(OS) offers you an online check-in option via their website and mobile app, from where you can print out your boarding pass, change your seat, and print your flight receipt from the comfort of your home. 
• The web check-in opens up for all national and international flights, from 24 hours to 1 hour prior scheduled departure.
• The airline also provides an interactive offline check-in option, where you can print your boarding pass and baggage tag from the self-serving kiosks at the airports from 3 hours to 1 hour prior scheduled departure.

Baggage Check-in

After the check-in process, you need to get your baggage checked at the baggage counter no later than 60 minutes before scheduled departure.

In-flight Entertainment

• Austrian Airlines(OS) offers impeccable in-flight entertainment options to all their passengers. You can simply connect with the internet connection of the aircraft and open the gateway of endless entertainment. 
• Furthermore, you can also take advantage of the provided personal TV attached on the back of the seats to watch a movie, TV series and cartoons for a full dose of enjoyment.

Meal

• Austrian Airlines(OS) provides complimentary food or beverages on all flights(domestic and international). 
• The airline provides a whole range of snacks, sweets, beverages, and freshly prepared breakfast, lunch, and dinner to all the passengers, depending upon the flight duration and route of a particular passenger.

Customer Support

Passengers utilizing Austrian Airlines flights can call on their customer support number 1 (800) 843-0002 or visit https://www.austrian.com for any other queries.

FAQs