Avianca Airlines

About Avianca Airlines

Avianca (AV)- the flag carrier airline of Colombia, is headquartered in Bogota, with its main hub at El Dorado International Airport. Founded in 1919 as SCADTA, the 102-year-old Avianca (AV) is the flagship of eight Latin American Airlines. Furthermore, it is the largest Colombian airline and second-largest Latin American Airline. In addition, Avianca (AV) and its subsidiaries offer the most extensive network of destinations in Latin America. Before its association with TACA, Avianca Airlines (AV) was owned by Synergy Group. Avianca flights connect 60 destinations globally, including its primary hub Bogota, secondary hubs at Cali, Cartagena, and Medellin.

Avianca (AV) is the second oldest extant airline globally and the oldest airline in the Western Hemisphere.

Fleet

Avianca (AV) offers 2936 flights per week globally. Hence, it has a large fleet size. The fleet size of Avianca Airlines (AV) is 149, and it is made out of Boeing 787, Airbus, ATR-72, and Airbus A330F Cargo. Here is a list of aircraft owned by Avianca (AV):

Avianca Flights Details

Popular Avianca Flights Routes and Destinations

Top Airports Served by Avianca Airlines

Before you book Avianca airlines tickets, know about the top airports served by the airline.

Avianca Airlines Policies & Services

Cancellation Policy

Avianca (AV) is constantly updating its Cancellation and Refund policy to keep it flexible and convenient for the passengers. You do not have to worry about the last-minute Avianca airlines tickets cancellation cost with an Avianca flights reservation. Under the Avianca cancellation policy, you can cancel your flight and claim a full refund under the following conditions:

• As per Avianca Airlines Cancellation Policy, a passenger is not eligible for a refund if the ticket is purchased from a third party.
• As per Avianca 24 hour cancellation policy, the airline offers free cancellation within 24 hours of booking.
• Also, if you cancel your Avianca airlines tickets within 24hours of booking, you are eligible for a full refund if your flight’s departure is at least 7 days later at the time of booking.
• The cancellation fee depends on the flight route, destination, and many more factors.
• The Avianca cancellation policy applies to both business and economy classes.
• The passengers can cancel their Avianca flights only if the booking is made from Avianca’s official website, customer support, or concerned airport counters.
• You may not be eligible for a refund if you cancel a non-refundable ticket within 30minutes before departure.
• The passengers with non-refundable tickets will only get the tax portion as a refund.
• Avianca has made some changes in its cancellation policy due to Covid-19. On some routes, passengers are eligible for a full refund or reschedule the service if the journey is canceled due to sickness or Covid-19 protocols.

Refund Policy

• As per Avianca (AV) flight cancellation refund policy, the passenger is eligible for a refund if the flight is canceled within 24 hours from booking. The refund will be generated back to the original source of the payment. 
• If cancellation is made within 24 hours, the refund will be credited within 7-10 working days. And, in case the payment is delayed, you can get in touch with the airline’s customer support.
• Passengers affected by the flight cancellation due to severe weather conditions or government travel restrictions can claim a full refund.
• The passengers with non-refundable tickets will only get the tax portion as a refund if the cancellation has been made within 24 hours of booking and the departure date is at least 7 days later at the time of booking.

Baggage Policy

The baggage policy of Avianca Airlines flights (AV) allows one piece of carry-on baggage and one personal item bag for all the classes with a maximum weight of 22 lbs. Moreover, the 3 dimensions of wheeled or non-wheeled bags should not exceed 55 cm x 35 cm x 25 cm.

Note- The personal item bag is considered as the handbag, laptop bag or suitcase.

Checked Baggage Allowance

Carry on Baggage

• Maximum Weight-  23lbs 
• Maximum Dimensions- 55 cm×35 cm×25 cm (Height, length, and width), including wheels and handles.

Checked Baggage

• Maximum Baggage Weight:
• Economy Class: 50lbs
• Business Class: 70lbs
• Maximum Dimension: 158 dimensional centimeters, equivalent to the sum of the external dimensions (height, length, width).

Additional Baggage

You can add the additional baggage (which is not included in your rate) to your reservation. The standard measurement of the extra luggage is 158 linear centimeters, equivalent to the sum of the external dimensions (height, length, width) with a maximum weight of 50lbs per piece.

Special Baggage

Under some circumstances, passengers can carry special baggage (sports kit, baby and orthopedic items, instruments and works of art, firearms, food, and others). To carry Firearms, passengers must have to submit the required documentation.

Baggage Allowance for Domestic Flights within Colombia

Baggage Allowance for International Flights to / from The USA, Mexico, Canada, and Spain

Baggage Allowance for International Flights to / from Latin America

Carry-on Baggage for Infants

• If traveling with an infant under the age of two on your lap, then you can bring an additional standard item of hand luggage on board to carry the infant’s belongings.
  If you require a seat to be occupied by your baby, you must purchase the ticket.
• Only 2 children per person are allowed on board, and you can carry only one infant in your arms.

Carry-On Pets

Avianca airlines flights allows cats, small dogs, birds with valid health and rabies vaccination certificates. It must weigh 22lbs, including the weight of the case. However, they should be kept inside a ventilated, water-proof fabric carrier to comfortably stand and sleep and fit under the seat in front.

Booking Fee

The booking fee for Avianca flight booking varies depending on the destination, class, date, type of baggage, and check-in type.

Check-in and Verification

• Avianca airlines flights offer you an online check-in option where you can check your flight departure terminal, print out your boarding pass and e-ticket from the comfort of your home. 
• The web check-in opens up 24 hours prior to your departure date. The web check-in rules for this airline are varied by airports and countries. 
• Moreover, you can also print your boarding pass at the offline check-in kiosk counter, no later than 45 minutes prior scheduled departure.

In-Flight Entertainment

• Traveling via Avianca (AV) provides you with a whole package of entertainment. However, it is only available for flights longer than 3 hours. 
• The Avianca aircraft are covered with seatback screens and wi-fi access to make your journey impeccable. You can watch your favorite movie or listen to music for an incredible journey.
• Blankets will be provided only on flights to Europe and night flights longer than 5hours.

Avianca In-Flight Meal

Meal is available only on some flights where food and beverages will be served in individual packages.

Customer Support

Passengers travelling on an Avianca (AV) flight can call on the customer support number +57 311 400 6797 or visit the website https://www.avianca.com/ for any query or Avianca Airlines manage booking issue.

FAQs