Boliviana de Aviación Cancellation and Refund Policy

About Boliviana de Aviación

If you no longer need to travel to your destination on the ticket you have booked with Boliviana de Aviación, here is how you will be able to cancel and find out if you may receive a refund. Here, we will explain the Boliviana de Aviación cancellation and refund policy, highlighting the terms that you may use to justify your request for a refund.

Boliviana de Aviación is Bolivia’s flag carrier airline. It was founded in 2007 and commenced its operation in 2009. In addition, Jorge Wilstermann International Airport is its major hub and its focus airports are Viru Viru International Airport and El Alto International Airport. Furthermore, it covers 19 destinations.

Boliviana de Aviación Cancellation and Refund Policy

Canceling a booked flight is a tedious process. Not all airlines allow free cancellation and not always you can expect to receive a complete refund. If your booked flight belongs to Boliviana de Aviación, then here is our guide.

Boliviana de Aviación 24-hour Cancellation Policy

Paying attention to the needs and situations, Boliviana de Aviación keeps their policies flexible.

• The Boliviana de Aviación 24-hour cancellation and refund policy allows passengers to cancel their flight within 24-hours of booking.
• Also, to get a complete refund, the scheduled departure of the flight should be no less than seven days from the time of booking.
• The policy may apply when you book tickets from the USA.
• If the passenger cancels a flight within 24-hours of booking and the scheduled departure is less than a week, then the airline will charge you a cancellation fee of $100 to $500.

Boliviana de Aviación Cancellation Policy for Refundable and Non-Refundable Tickets

Boliviana de Aviación’s non-refundable tickets are not entitled to any refund unless it meets some specific changes. Read below to know more about this:

• If you cancel the flight within 24-hours from the time of booking and the scheduled departure of the flight is at least seven days later, then you will receive a complete refund and cancellation will be free.
• If you cancel your ticket after the 24hours time-frame, a cancellation fee of $100 to $500 will be applied. The fee is subtracted from the original fare and the rest of the amount will be refunded as credit form for future travel.
• Whether you cancel your flight within 24 hours of booking or at the last minute, you will receive a complete refund if you have a refundable ticket. However, you might have to pay a cancellation fee.

Boliviana de Aviación Cancellation Policy for Different Class

Boliviana de Aviación cancellation policy depends on various factors, including fare type, class, destination, etc. It offers 4 major classes of service, including basic economy class, economy class, first class cabins, and deluxe business class cabins.

Basic Economy & Economy Class

• Economy Class tickets can not be canceled outside the 24-hour time frame.
• You are not allowed to make any changes in your bookings.
• The tickets are non-refundable.

First Class & Deluxe Business Class

• The tickets are refundable for First and Deluxe Business class passengers.
• You are allowed to make changes on your reservation.
• You can cancel the flight even after the 24-hour risk-free period, and still claim a refund.

How to Get Compensation in Case of Flight Delay or Cancellation?

Boliviana de Aviación rarely cancels its scheduled flights. Unless there is an emergency, Boliviana de Aviación never cancels its flights and offers a very professional and strict service to make your journey comfortable. However, if it has to cancel its flight due to extreme weather, government guidelines, technical glitches, then you will be compensated.

• If your flight is delayed, then the airline will provide you with an alternate flight or if the alternate flight doesn’t match with your schedule, the airline will refund you, and service fees associated with your ticket will be waived off.
• If the flight is delayed by more than 3 hours, the airline will compensate each passenger $700 under EC 261 law. However, the amount depends on various factors, such as, the route, and duration of the delay.

How to Cancel Boliviana de Aviación Flight?

There are two ways you can cancel your Boliviana de Aviación flight. However, before you go ahead with the process, keep your flight confirmation number ready to complete the process.

Online Method

• Visit the homepage of Boliviana de Aviación and hit on the sign-in or log-in button
• Enter your login credentials
• If you do not have an account, visit the airline’s official page and enter the confirmation number and hit the ‘Continue’ button.
• Click on the manage reservation link and follow the prompt
• Once your cancellation is confirmed, the airline will send you a confirmation mail.

Offline Method

• You can either visit Boliviana de Aviación’s counter at the airport or call 1-800-584-4099 (Toll-Free).
• If you have called the airline’s customer support number, select the language that suits you the best.
• Provide the required information asked by the agent (user name, ticket number, arrival city, and other information to verify your identity).
• Choose the trip you want to cancel.
• Choose a payment method if you have to pay a cancellation fee for Boliviana de Aviación Airlines flights.
• The airline will send a confirmation mail regarding the cancellation.

Boliviana de Aviación Cancellation Fee

Boliviana de Aviación allows passengers to cancel the flight for free if the cancellation is made within the 24-hours from the time of booking. For cancellation made after 24-hours, passengers will have to incur a cancellation fee of $100 to $500 depending on the fare type, and time of cancellation.

Boliviana de Aviación Refund Policy

• The Boliviana de Aviación 24-hour cancellation policy allows customers to get a complete refund in case of flight cancellation, irrespective of fare type.
• Non-refundable ticket holders will not be entertained with any refund.
• To claim a refund, you have to book the ticket through the airline’s official website. If you booked the ticket from a third-party, you must contact them for a refund.
• Your ticket is valid up to a year from the ticket issued date.
• You will receive a refund only if your ticket is not included in any group or vacation package.
• A complete refund will be done on refundable tickets.
• If the airline denies you boarding or cancels the flight, you will be fully compensated and the refund will be initiated.
• Under some circumstances, if you cancel a non-refundable ticket, you must pay between $200 to $500 depending on the duration of the journey, destination, and fare type.The remaining fare will be given to you as an e-credit for future travel with the airline.

How to Get Refund from Boliviana de Aviación?

Online Method

• Visit the airline’s official website
• Follow the cancellation process
• Once you cancel your reservation, you can claim for a refund
• Follow the instructions to complete the process
• You will receive a confirmation mail regarding the refund request
• The refundable amount will be credited within 7 to 10 days.

Offline Method

• You can either visit Boliviana de Aviación’s counter at the airport or call 1-800-584-4099 (Toll-Free).
• If you have called the airline’s customer support number, select the language that suits you the best.
• Provide the required information asked by the agent (user name, ticket number, arrival city, and other information to verify your identity).
• Choose the trip you want to cancel and check if you are eligible for a refund.
• The customer executive will initiate a refund.

Boliviana de Aviación Customer Support Number

Boliviana de Aviación’s customer support number varies depending on the region you are calling from. Here is a list of the important phone numbers required to cancel your flight or claim a refund.

• Contact Number: 1-800-584-4099 (Toll-Free) 
• Email: (in USA [email protected] ) (in Bolivia [email protected] )
• Website: Boliviana de Aviación

FAQs