Brussels Airlines Cancellation and Refund Policy

About Brussels Airlines

Whether you wish to book a flight, want to change a reservation, or wish to cancel your tickets due to an emergency, Brussels Airlines has got you covered. Airlines work very hard to provide their passengers with the most seamless experience. Similarly, you can be assured that with Brussels Airlines cancellation and refund policy you can easily cancel the tickets and receive the entitled refund. So make sure you read our guide covering key points of their policy. But first, let’s briefly learn about this airline. 

Brussels Airlines is the flag carrier and largest airline of Belgium, based and headquartered at Brussels Airport. It operates to over 100 destinations in Europe, North America and Africa and also offers charter services, maintenance and crew training. Moreover, it is a member of the Star Alliance as well as the International Air Transport Association

Brussels Airlines Cancellation Policy

If you have a change of plans and wish to cancel your Brussels Airlines ticket, then it’s recommended to check their cancellation policy first. Afterwards, you can cancel lights and even claim a refund if eligible. Here are some essential pointers explaining the policy:

• The cancellation terms and guidelines of Brussels Airlines are applicable for both refundable and non-refundable tickets. 
• Similar to other airlines, Brussels Airlines also follow a 24 hours cancellation policy. 
• The passengers can cancel the tickets both online as well as offline. However, they must make sure that the cancellations must be done via the source of booking. 
• A cancellation fee will be applied on the tickets which are canceled after the risk-free period.

Brussels Airlines 24 hours Cancellation Policy

• The Brussels Airlines 24 hours cancellation policy allows the passengers to cancel their tickets within 24 hours of booking without paying any penalty charges. 
• No cancellation fee is charged; however, airline fees, optional payment charges, and travel insurance fees remain non-refundable.
• The ‘24 hour risk-free window’ is open for both refundable and non-refundable ticket types.
• It is recommended to check the type of ticket during the time of purchase to avoid any last-minute trouble. If you are buying it from third party agents, ask them about the 24 hours policy. 

Brussels Airlines Cancellation Fee

If a Brussels Airlines flight is canceled after the risk-free window, then they will have to pay a cancellation fee depending on various factors. Also remember, that cancellation charges are usually more for the international flight than the domestic flight.

• If the passengers cancels a flight reserved with Basic fare for Economy Light, Economy Classic or Economic Saver, they will incur a fee of EUR 70.
• If you are canceling the ticket via social media, service center or the airport ticket office, then you will have to pay a fee of EUR 40.
• If the passenger is canceling an intercontinental flight, they would have to pay a fee of EUR 100 to EUR 300 EUR. 
• If you are canceling the ticket for one way, you would have to pay EUR 70 and EUR 140 for round trip, as a cancellation fee. 
• Non or Low Flex ticket holders would have to bear a no show. The airline would charge the entire amount as a cancellation fee. 
• Passengers carrying a Max Flex ticket would not have to pay any amount for canceling their tickets even up to 24 hours from the departure. 

Steps to Cancel Brussels Airlines Flight 

Canceling a Brussels Airlines ticket is a simple process. You can cancel from the comfort of your home or even visit the airport to do so. Here are the steps to cancel ticket with this airline:

Cancel Online

• Open a web browser and visit the official website of the airline.
• Click on the “My Booking” option displayed on the homepage of the website. 
• Enter your booking reference number and last name, and click on the go to my booking option. 
• Your flight details will be shown on the screen. Click on the cancellation option and hit continue. 
• The airline would inform you about your eligibility and refund. Then proceed with the cancellation. Make sure to fill out the refund form right away. 
• Your tickets would be canceled and would be notified about the cancellation on your email ID and contact number.
• The entitled refund will be initiated to your original source of payment.

Cancel On Call

• Make a call to the customer service center of Brussels Airlines.
• Get in touch with a customer support executive to seek help with the ticket cancellation. 
• Tell them the PNR number and your name to find the relevant flight and proceed with the cancellation. 
• Be descriptive about why you want to cancel and provide proper documentation to proceed with the cancellation process. 
• They would check your eligibility and make the cancellation accordingly.  
• The refund would be initiated as per Brussels Airlines cancellation policy. 
• As soon as the cancellations are done, the airline will notify you about the same. 

Cancel At The Airport

• Visit the ticket office of Brussels Airlines at the concerned airport. 
• Find an executive to help you out in the cancellation process. 
• Make sure to elaborate the reason for cancellation. Remember to carry the necessary documents. 
• The executive would check your eligibility and inform you about the same. 
• Fill out the refund form and tell them how you would like to receive the refund. 
• The cancellations would be confirmed via mail from Brussels Airlines. 
• If you are making the cancellations in this way, you would have to pay a service fee of EUR 25.

Brussels Airlines Refund Policy

The Brussels Airlines refund policy ensures that passengers receive the entitled refund on stated time and without any hustle. Check out their refund guidelines for a more clearer picture.

• If a refundable flight ticket is canceled within 24 hours of booking, the airline will provide a complete refund. 
• If a non-refundable flight is canceled in the risk-free period, then no refund is provided. However, a travel credit will be issued, to be used within 1 year from the date of issuance.
• The refund is initiated to the original source of payment, and generated within 7-10 working days. If payment was payment by cheque or cash, then refund will be initiated in around 20 working days.
• Make sure to attest proper documentation in order to seek a refund. If an emergency has arrived, take the proof of it. For example, you can attach the doctor’s prescription in case of a medical emergency. 
• You can also claim a refund if your flight gets delayed or canceled by the airline, due to any uncertainty.

Brussels Airlines Refund Policy For Short and Long Haul Flights

Short – and Medium-Haul Flights

Long – Haul Flights

Brussels Airlines Compensation for Flight Delays and Cancellation

If a flight gets delayed or canceled by Brussels Airlines, then they will have to compensate and provide the passengers with necessary facilities, alternate tickets, and refund. Here are some pointers explaining how compensation is provided by the airline:

• In case of any delay, the passengers have the right to cancel their tickets on the spot and apply for a 100 percent refund. They can also board the next alternative flight arranged by the airline. 
• The airline will have to provide compensation, if a flight is delayed for more than two hours and for a distance starting from 1500 km. 
• The ground staff would constantly supply food and beverages to the passengers on behalf of the airline. If the flight is delayed by more than 4 hours, the passengers can even seek accommodation.
• If the airline cancels a flight for a flight distance of 1500 km, a passenger can seek a refund of EUR 250. If the distance oscillates between 1500 to 3500 km, the passengers can seek compensation of EUR 400.
• If the flight canceled is of more than 3500 km distance, the passengers can ask for a compensation of EUR 600 along with the refund. Food and beverage would also be provided to cover the loss. 
• Do note that no compensation shall be provided if the airline has informed its passengers about the cancellations at least 14 days before the departure date. 

Brussels Customer Support Number for Cancellation and Refund Related Queries

There’s a different Brussels customer support number, depending upon the region. Check out the list of the important phone numbers required to cancel tickets or claim a refund.

FAQs