Ethiopian Airlines

About Ethiopian Airlines

Ethiopian Airlines (ET)- the flag carrier of Ethiopia, is headquartered in Addis Ababa Bole International Airport (ADD), Ethiopia, and is owned by the Ethiopian Government. The airline was founded in 1944, and its primary hub is Addis Ababa Bole International Airport (ADD), and its secondary hub is Lome-Tokoin International Airport(LFW), from where it operates its major Ethiopian flights. Furthermore, the airline has been a Star Alliance member since 2011, an International Air Transport Association member since 1959, and the African Airlines Association member since 1968.

Fleet

The fleet size of Ethiopian Airlines (ET) is 133, and it consists of Airbus A350, Boeing 737, Boeing 767, Boeing 777, Boeing 787, and Bombardier Dash Q-400. Here’s a list of aircraft owned by Ethiopian Airlines:

Ethiopian Airlines Flights Details

Popular Ethiopian Flights Routes and Destinations

Top Airports Served by Ethiopian Airlines

Ethiopian Airlines Policies & Services

Cancellation Policy

Ethiopian Airlines is constantly updating its Cancellation and Refund policy to keep it flexible and convenient for the passengers. You do not have to worry about the last-minute cancellation cost with an Ethiopian flights reservation. Under the Ethiopian Airlines cancellation policy, you can cancel your flight and claim a full refund under the following conditions:

• Under Ethiopian Airlines 24 hour cancellation policy, if the flight is canceled within 24 hours of reservation, then Ethiopian Airlines will not charge any cancellation fee. 
• The passengers are eligible to cancel their flights only if the booking is made from the official website, customer support or concerned airport counters.
• If you have booked your Ethiopian Airlines flights from a third-party agency, then contact their customer support for more information about the refund policy.
• Also, if you cancel your Ethiopian Airlines flight within 24hours of booking, you are eligible for a full refund if your flight’s departure is at least 7 days later at the time of booking.
• The cancellation fee depends on the flight route, destination, and many more factors.
• You are required to pay a penalty of US$ 100-US$ 500 if you cancel your flight after 24 hours of booking.

Refund Policy

• As per Ethiopian Airlines 24 hour cancellation policy, the passenger is eligible for a refund if the flight is canceled within 24 hours from booking. The refund will be generated back to the original source of the payment. 
• Passengers affected by the flight cancellation due to severe weather conditions or government travel restrictions can claim a full refund.
• Ticket refund is subject to the type of ticket you have purchased, source, route, and reasons for cancellation.
• If you have purchased the tickets through the official website or mobile application of Ethiopian Airlines (ET), then the cancellation and refund request will be made through the same.

Baggage Policy

The baggage allowance for all domestic Ethiopian routes is 66lbs for Cloud Nine Business Class and 44lbs for Economy Class. For international routes (except routes between the Middle East and all other stations), the checked baggage allowance is 2 pieces 760lbs each or 3pieces 50lbs each for Cloud Nine, and for Economy Class, 2pieces 50lbs each.

Checked Baggage Allowance

Note: Star Alliance Gold passengers traveling in First/Business Class are allowed to bring at least 2 pieces of carry-on luggage weighing 7kg each with the dimension of each piece 23×40×55 cm.

Carry on Baggage for Infants

• The large or two-piece strollers need to be checked at counters. Usually, the airline accepts a stroller and car seat free of charge for babies under 2years old.
• Parents can bring an extra baby bag containing the baby food, diaper, or anything needed during the flight.

Carry On Pets

• When carried in a container, Ethiopian Airlines allows cats and dogs and accompanied by a passenger or shipped as cargo.
• Ethiopian Airlines accepts 2 dogs and cats in Economy Class and 1 in Business class, in a container with dimensions not more than 5523×4023×20 cm and should not exceed 17lbs including the container.
• Service dogs are allowed in the cabin if properly harnessed and muzzled.

Booking Fee

Ethiopian Airline doesn’t charge any booking fees for bookings via the official website. However, the airline levies some carrier-imposed charges.

Check-in and Verification

• Ethiopian Airlines offers you an online check-in option where you can check your flight departure terminal, book your favorite seat and print out your boarding pass from the comfort of your home. However, Mali, Republic of Congo, Democratic Republic of Congo, Kenya, Chad, Burkina Faso, Seychelles, UK, Yaounde Nsimalen, Ndola, Niamey, Libreville, and Abidjan are exceptions to online check-in.
• The web check-in opens up 24 hours prior to your departure date till 60 minutes before the flight takes off.
• Moreover, if you’re unable to print your boarding pass, then you can print one at the offline self-check-in kiosk no later than 60 minutes before departure.

Baggage Check-in

After the self-check-in procedure, you are required to get your baggage checked at the baggage counter no earlier than 6 hours and no later than 60 minutes before scheduled departure.

In-Flight Entertainment

Travelling via Ethiopian Airlines(ET) provides you a whole package of entertainment. The Ethiopian Airlines aircrafts provides a wide range of music to listen to and wi-fi access to make your journey impeccable.

Ethiopian Airlines in-Flight Meal

• Ethiopian Airlines(ET) provides hot meals and hot or cold snacks. All meals and drinks are complimentary on all Ethiopian Airlines services.
• Ethiopian Airlines meal service depends on the route and time of the day.
• Economy Class passengers are provided with three-course meals with drinks of their choice.

Customer Support

Passengers utilizing Ethiopian Airlines flights can call on their customer support toll free number +251 116 179 900 or visit https://www.ethiopianairlines.com/us/ for any other queries.

FAQs