LATAM Chile Airlines Cancellation and Refund Policy

About LATAM Airlines

When things don’t go according to your plan, then you have to face a lot of difficulties. The same goes to your travel plans. If due to an emergency you have to cancel your booked flight, then it will take just a few seconds to complete the process. But the problem arises when the airline asks you to pay a cancellation fee and you are not entitled to any refund. To avoid any confusion, you can learn about LATAM Chile Airlines cancellation and refund policy.

LATAM, Chile Airlines (LA) was founded in 1929 and is based in Santiago, Chile. Being the founding member of LATAM, Chile (LA) Airlines Group, Latin America’s largest airline holding company, it is the second-largest airline of Columbia and dominates the skyroute of Chile, Ecuador, and Peru. It is one of the most popular airlines in the region and accommodates more than 250 million passengers annually.

LATAM, Chile Airlines Cancellation Policy

If due to unavoidable circumstances, you are canceling your LATAM, Chile (LA) flight, or if the airline has canceled the flight or denied you boarding, then under some specific circumstances, you are still eligible for a refund and do not have to incur any cancellation fee.

• The entire cancellation procedure becomes hassle-free if your booking was made on the LATAM, Chile (LA), Chile’s official website.
• If the cancellation is made within the 24-hours of booking, then the airline will refund you.
• If the airline cancels its flight or denies you boarding, or the flight has been delayed by a few hours, then you can cancel the flight without paying a penalty and the airline will compensate you.
• If LATAM, Chile (LA) reschedules your flight and the new departing time doesn’t suit you, you can still cancel the flight and claim a refund.
• If you or any passenger in your booking get sick or die, in the scenario, a refund will be initiated.
• LATAM, Chile (LA) asks passengers to cancel a flight the same way it was booked.

LATAM, Chile Airlines 24-hour Cancellation Policy

The LATAM, Chile (LA) 24-hour cancellation policy is a great option to cancel the flight, when there is an emergency due to which you can’t travel on the date of your journey. Under this policy, you are eligible for a refund too and do not have to incur any penalty always. The policy accommodates passengers with specific flexibility:

• You are eligible for a refund if you cancel the flight within 24 hours of booking
• The 24 hours booking cancellation will be allowed as long as the scheduled departure of the flight is at least seven days away at the time of booking.
• It is applicable to all fare types.
• In some cases, passengers have to pay a cancellation policy and it depends on the fare type, route, and date of travel.

LATAM, Chile Cancellation Policy for Refundable and Non-refundable Ticket

If you are unsure about your trip, then it is wise to book a refundable ticket. Although refundable tickets are a bit expensive, it is still a safe bet when you are not sure about the trip. So, when you cancel the flight, you don’t lose all your money. A cancellation fee might be applicable.

In addition, sometimes, even non-refundable ticket holders can claim a refund under some exceptional scenarios. To know about the cancelation policy for refundable and non-refundable tickets, read below:

• The 24-hour risk-free policy is applicable to both refundable and non-refundable tickets. If you cancel the flight within the allotted time frame, the airline will reimburse you. However, you may have to pay a cancellation fee, which depends on the route, date of travel, and fare type.
• If the airline cancels your flight or the flight is delayed by a few hours, due to which you missed your connecting flight, or the airline denies you boarding due to overbooking, you are eligible for compensation.
• Once the risk-free period gets over, a cancellation fee will be applied and you will not receive any refund unless your ticket is entitled to it.

LATAM, Chile Cancellation Policy for Different Class

The cancellation policy is almost the same for all cabin classes. The eligibility to claim for a refund totally depends on the fare type. Non-refundable tickets will not be entertained with any compensation unless it is the airline’s fault that you couldn’t board the flight.

Economy Class

• Economy tickets are non-refundable.
• You can claim for a refund if the cancellation is made within 24-hours of booking.
• If the airline cancels your flight or denies you boarding, or the flight is delayed by a few hours, you will be compensated.

Premium Economy

• Premium economy ticket holders are eligible for a cabin upgrade. However, they are required to pay an additional amount.
• You can cancel the ticket just a few hours before its scheduled departure. However, the eligibility to get reimbursement will depend on various factors.
• The airline will ask you to pay a cancellation fee as penalty for canceling their flight after the 24-hour risk-free period.
• You can make some specific changes in your booking or reschedule your flight.

Business Class

• Almost all business class tickets are refundable.
• Business-class ticket holders are allowed to cancel their flight at the last moment by paying a cancellation fee.
• Business-class passengers can make some changes in their booking ie. travel date, name, and route.

How to Get Compensation in case of Flight Delay or Cancellation?

The compensation will be initiated only if the airline has canceled the flight due to an emergency or you were denied boarding or the flight is delayed due to some technical reasons. You should be aware of your right to claim a refund if the cancellation was made by the airline.

• If a LATAM, Chile (LA) flight is canceled by the airline, the passenger will receive a complete refund, or the airline will provide them with an alternate flight.
• You will receive a refund if the alternate flight provided by LATAM, Chile (LA) doesn’t suit you.
• You are not boarding your outbound flight because it was delayed for more than 90 minutes, and your return flight was scheduled on the same day.
• You decided not to take the flight because it was already delayed by 3 hours.
• You decided not to travel to your final destination because your connecting flight with LATAM, Chile (LA) was delayed for more than 5 hours.

How to cancel LATAM Chile Flight?

You can cancel a LATAM, Chile (LA) flight both online and offline. For online cancellation, you need to visit the official website of the airline and for offline cancellation, you can contact LATAM, Chile (LA) over a phone call.

Online Method

• Visit https://www.latamairlines.com/cl/es 
• Click on ‘Change and Cancellation’
• Click ‘Go to My Trips’
• Enter your registered mail and click ‘Send’
• Follow the prompt to cancel your booking
• Once the airline confirms the cancellation request, a confirmation mail will be sent to your registered mail

Offline Method

• You can either visit LATAM, Chile (LA)’s counter at the airport or call 1 866 435 9526.
• If you have called LATAM, Chile (LA)’s customer support number, select the language that suits you the best.
• Provide the required information asked by the agent (user name, ticket number, arrival city, and other information to verify your identity).
• Choose the trip you want to cancel.
• Choose a payment method if you have to pay a cancellation fee for LATAM, Chile (LA) flights.
• The airline will send a confirmation mail regarding the cancellation.

LATAM Chile Cancellation Fee

LATAM, Chile (LA) allows reservations to be held at the quoted fare without payment, or if purchased, the cancellation could be made without penalty for up to 24-hours of booking. However, if the passenger decides to cancel the flight after the risk-free period gets over, he or she will have to pay a LATAM, Chile (LA) Airlines cancellation fee. The fee depends on various factors like, the fare type, time of the cancellation, and route. Generally, the airline levies a fee of USD 100-USD 400 as a cancellation fee.

LATAM Chile Refund Policy

LATAM, Chile (LA)’S refund policy is very flexible. However, the policy varies from country to country.

For Chile

• The refund should be requested through the GDS; voluntary and involuntary refund of tickets, paid in cash, will not be reissued.
•  It must be processed as indirect refund via BSP link, when voluntary and involuntary refunds of tickets are paid with credit card.

For Colombia

• The purchase must have been made in Colombia, regardless of the origin of the trip.
• The request must be made from Colombia.
• The request should be made within the five business days from the day you purchased the ticket.
• The travel date must be more than five business days from the day of purchase. It applies to both domestic and international flights.

For the USA and Canada

• The refund should be requested through the GDS; voluntary and involuntary refund of tickets, paid in cash, will not be reissued.
•  It must be processed as indirect refund via BSP link, when voluntary and involuntary refunds of tickets are paid with credit card.

The general rules applied for all flights are as follows:

• If your ticket states it’s refundable, you will receive the amount within 7 to 10 business days.
• If you have cancelled your flight within 24 hours from booking, you will receive a complete refund.
• If the airline cancels your flight or denies you from boarding the flight or the flight is delayed by more than a few hours, the airline will either provide you with an alternate flight or compensate you for the inconvenience.
• In case, the passenger gets sick or dies or a close relative dies, in such a scenario, the airline will either refund you or let you reschedule your trip.

How to Get Refund from LATAM, Chile (LA)?

There are two ways to request for a refund if you cancel the flight- online and offline.

Online Method

• Visit https://www.latamairlines.com/cl/es 
• Scroll down the page and click on the box ‘Check with your Data’.
• Enter your reservation code and date of purchase
• Click on SEEK
• Follow the prompt. If you are eligible for a refund, you will receive the refundable amount within 7 to 10 business days.
• You will receive a confirmation mail regarding the refund status on your registered mail

Offline Method

• Call 1 866 435 9526 or visit LATAM, Chile (LA)’s office
• If you have called LATAM, Chile (LA)’s customer support number, select the language that suits you the best.
• Provide the required information asked by the agent (user name, ticket number, arrival city, and other information to verify your identity).
• The airline will send a confirmation mail regarding the cancellation.

Cancellation and Refund Related Queries

For any cancellation or refund related queries, call ’s customer support number 600 526 2000. If you are calling from outside the country, dial 562 2579 8990. You can also visit the airline’s official website and click on ‘Contact Us’ to get in touch with their support team.

FAQs