Surinam Airways

About Surinam Airways

Surinam, also known as SLM is a flag carrier airline of Suriname and is headquartered in Paramaribo. It was founded in 1953 and operates scheduled and long haul passenger Surinam flights across America and Europe. Additionally, Surinam Airways(PY) has a primary hub at the Johan Adolf Pengel International Airport. As of now, it serves 1 domestic destination and 8 international destinations. It runs under the Government of Suriname and has a codeshare agreement with TUI fly Netherlands.

Fleet

The fleet size of Surinam is 2 and consists of aircrafts made completely out of the Boeing family. 

Let’s find out the list of aircrafts employed for Surinam Airways(PY):

Surinam Airways Flight Details

Popular Surinam Flights Routes and Destination

Top Airports Served by Surinam Airways

Surinam Airways Policies & Services 

Cancellation Policy

The Surinam Airways cancellation policy provides flexibility and premium benefits, offering the passengers a convenient journey. Besides, with Surinam Airways, you don’t have to worry about the refund or last minute cancellation. Here are some facts to understand the policy better:

• The passengers are eligible to cancel their Surinam flights only if the booking is made from Surinam Airways official website or via customer support. 
• For bookings made via a third-party agency you are suggested to contact the concerned party only.
• The cancellation is  allowed only if the booking is made 7 days prior to the scheduled departure date.
• If the flight is canceled within 24 hours of reservation, then Surinam Airways will not charge any cancellation fee. 
• A cancellation fee of $100 to $400 will be charged if a flight is canceled after 24-hours of booking. 
• The Surinam Airways 24 hour flight cancellation policy is applicable to both refundable and non-refundable flight tickets irrespective of the destination(domestic or international).

  Refund Policy

• As per Surinam Airways(PY) flight cancellation refund policy the passenger is eligible for refund if the flight is canceled within 24 hours from booking. The refund will be generated back to the original source of the payment. 
• If your ticket is non-refundable, then don’t worry. You are also eligible for a full refund if the ticket is canceled within 24 hours of booking.
• The refund will be credited within 7-10 working days from the day of cancellation. And, in case the payment is delayed, you can get in touch with the airline’s customer support.
• The refund of the Surinam flights depends upon several factors like technical glitch, flight cancellation and many more. 
• Passengers who are affected by the flight cancellation due to severe weather conditions or government travel restrictions can claim a refund, says the Surinam Airways cancellation policy.

Baggage Policy

• The baggage policy of Surinam Airways (PY) allows only one piece of carry-on baggage with a maximum weight of 22lbs in both business and economic class. In addition, the dimensions of wheeled or non-wheeled bags must not exceed 115cm.
• The carry-on bag is considered as a handbag, laptop bag or suitcase which should be of the allowed baggage size to fit in the overhead bin or under the seat in front of you.

Checked Baggage Allowance

Baggage Allowance for Domestic flights within Paramaribo

Baggage Allowance for flights to and from USA, Aruba, Port of Spain, Brazil, and Curacao:

Baggage Allowance for flights to and from Amsterdam:

Carry-on baggage for infants

• Surinam Airways(PY) will transport your infant’s child seat and stroller free of cost under checked baggage. Only one carry-on diaper bag with a maximum weight of 22lbs is allowed in the cabin as per the airline’s policy. 
• The airlines also recommend the use of car seats to optimize your child’s safety as per the Federation Aviation Administration. 

Carry on pets

• Surinam flights only allows cats and dogs in the passenger cabin of all flights operated by the airline. 
• However, the animal container must not exceed 43”L x 31”W x 20”H. The maximum weight of the animal and the container should be not more than 8 lbs and should be stowed under the seat of their owner. 
• All the necessary arrangements should be made by the pet owners including the container/kennel of the pet. 

Booking Fee

A nominal service fee for Surinam Airways scheduled flights is charged on flight bookings via the website. However, none at the airport or via third-party agencies.

Check-in & Verification

• Surinam Airways(PY) offers you an online check-in option via their website, from where you can print out your boarding pass and print your e-ticket from the comfort of your home. 
• The web check-in opens up 24 hours prior to your Surinam flights departure date till 2 hours before the flight takes off. 
• The airline also provides an interactive offline check-in option but only for Vagar, Copenhagen, and Billund, where you can print your boarding pass and baggage tag from the self-serving kiosks. 

Baggage Check-in

After the check-in process, you need to get your baggage checked at the baggage counter no later than 45 minutes before scheduled departure.

In-flight Entertainment

• Surinam Airways(PY) provides you a whole package of entertainment from which you can choose what suits you best. They offer a wireless entertainment solution, which includes a wide variety of movies, music, and much more.  
• They provide open access of endless entertainment to all the passengers. You can watch your favorite movie or TV shows, and enjoy listening to the music, play video games and much more via the seat back screens tucked in the aircraft.

Surinam Airways Meal Policy

Surinam is well renowned for its wide array of in-flight meals such as snacks, beverages and freshly prepared dishes for breakfast, lunch, and dinner, which is available to all the passengers, depending upon the flight duration and destination.

Customer Support

Passengers utilizing Surinam flights can call on their customer support number +597 465 700 or visit Surinamairways.com for any other queries.

FAQs