Virgin Atlantic Airways Cancellation and Refund policy

About Virgin Atlantic Airways

Flight booking might be an easy process. But have you ever thought about the scenarios when you have to cancel your flights? Obviously cancellation and other procedures will make you skeptical. Fortunately, to make it easier for the passengers, several airlines are constantly working to upgrade their policies. If you have booked a ticket with Virgin Atlantic Airways, then things would be easier for you. However, it’s best to take a full read of the Virgin Atlantic Airways cancellation and refund policy before planning to cancel your tickets. 

Virgin Atlantic Airways(VS) is a British flag carrier airline and is headquartered in Crawley, England. It was founded in 1984, and has a fleet size of 35 aircrafts. The airline is operated by its holding company Virgin Atlantic Limited. As of now, it serves 32 destinations across different countries worldwide. 

Virgin Atlantic Airways Cancellation Policy

Planning to cancel your Virgin Atlantic Airways(VS) flight? Don’t worry! With Virgin Atlantic Airways Airlines you are fully covered. Whether it’s about canceling a flight right after booking or at the last minute, the airline has an optimum clause for all such cases. Not only is the Virgin Atlantic Airways cancellation policy seamless, but also ensures satisfactory and effortless experience to all the passengers. So, check out our guide to find in-depth information about cancellation and refund with Virgin Atlantic Airways.

Virgin Atlantic Airways 24 Hours Cancellation Policy

Fortunately, the Virgin Atlantic Airways 24 hours cancellation policy is applicable on all tickets. This means, if you cancel your flights within 24 hours of booking, you are eligible for full refund. However, it’s best that you check out the following points to avoid any chances of confusion.

• If a Virgin Atlantic Airways flight is canceled within 24 hours of booking, then the airline will not charge any cancellation fee.
• To be eligible for the 24 hours cancellation policy, you must book your flight at least 7 days prior to the departure date. 
• After 24 hours from booking, a cancellation fee is charged, depending upon the type of the tickets.
• The policy is applied to both restricted and unlimited flight rates.

Virgin Atlantic Airways Cancellation Policy for Refundable and Non-Refundable Tickets

• All the passengers are entitled to a full refund until the risk-free period lasts.
• Passengers with non-refundable tickets, won’t receive any refund after the 24-hours risk-free period. 
• You will get a full refund with an upper class ticket, irrespective of refundable and non-refundable ticket. 
• A penalty will be charged, if you cancel your tickets 2-3 days or a few hours prior to the scheduled departure. 
• In case, if flight cancellation occurs due to uncertain natural calamities or due to the airline’s fault, then the passengers will receive full refund or an alternative flight for another day.

Virgin Atlantic Airways Cancellation Policy for Different Class 

Virgin Atlantic Airways cancellation and refund policy varies differently depending upon the ticket fare and cabin class. For more relevant information, check out these points explaining the policy.

Economy Class

• The tickets in economy class are non-refundable. Hence, it’s best to book a refundable ticket if there might be a chance that you will cancel your flight.
• If you cancel a non-refundable economy flight after the risk-free period, then the whole ticket price will be charged as a cancellation fee by the airline.

Premium Class

• A Virgin Atlantic Airways comfort class ticket allows you to make changes to your tickets, provided that you make these changes within the risk-free period. However, after the 24-hours cancellation period, the cancellation fee will be charged.
• The cancellation fee applicable after 24 hours of booking will be USD 50, as per the cancellation policy of Virgin Atlantic Airways Airlines.  

Upper Class

• A Virgin Atlantic Airways flight ticket allows you to cancel without paying any extra cost even after the risk-free period, or if you miss your flight.
• All refundable tickets will be fully compensated. However, make sure you cancel the ticket 2 days prior scheduled departure to avoid penalty charges.

How to Get Compensation In Case of Flight Delay or Cancellation?

According to Virgin Atlantic Airways Airlines flight cancellation policy, if your flight gets delayed or canceled due to any natural calamities or because of the airline’s fault, then the passengers are entitled to get compensation depending upon the ticket type and other factors.

• Passengers are entitled to compensation if a flight is delayed or canceled due to the airline’s fault and for more than three hours.  
• If the flight gets delayed for more than four hours, passengers are eligible for meals and drinks corresponding to the waiting time and the time of day, irrespective of type of their ticket.
• If the flight is delayed by five hours, then you may cancel your ticket and avail refund. However, if you don’t want to cancel, you will be provided an alternative route ticket as per the airline’s policy.
• If the flight is delayed until the next day, then Virgin Atlantic Airways provides checked-in passengers with hotel accommodation plus catering services and transfer to and from the hotel.

Monetary Compensation

How to Cancel an Virgin Atlantic Airways Flight?

Virgin Atlantic Airways cancellation and refund policy allows you to cancel your flights seamlessly. You can cancel either by visiting the airline’s official website or by contacting the customer support / airport’s ticket office.  Here’s how you can cancel your Virgin Atlantic Airways flights:

Method 1- Cancel Online Or By Mobile App

• You can simply cancel your flights online from the airline’s official website or download their mobile app.
• Open any web browser and visit Virgin Atlantic Airways website’s homepage or sign in through the app.
• Click on the ‘My Trips’ tab and then type the six-digit confirmation number and passenger’s last name.
• After that select the trip you want to cancel.
• Review Virgin Atlantic Airways cancellation policy once to avoid any misunderstanding. The next page will direct you to the ‘flight refund cancellation’ entitled by the airline.
• Click on ‘Confirm my cancellation’.
• You will receive a confirmation mail regarding the cancellation.

Method 2- Cancel Over Call

• In this method, you can make a call to customer support of the airline. The toll free number of Virgin Atlantic Airways is: 0344 874 7747. 
• If you have any queries regarding the cancellation or refund, you can raise a question in front of the agent.
• Tell the customer support executive, whether you want to make changes or cancel your flight.  
• The agent will ask you about the ticket related information, provided during the booking. Provide all relevant information to make the process easier.
• Choose a payment method if you have to pay a cancellation fee for Virgin Atlantic Airways flights.
• The airline will send a confirmation mail regarding the cancellation.

Method 3- Cancel at the Airport 

• If the online method doesn’t meet your expectations, you can simply make a visit to the airport from where you were to board the flight from.
• Next, head to the Virgin Atlantic’s ticket office to talk about the cancellation procedure.
• In this way, you can converse face to face with the agent, ask about your queries and initiate flight cancellation. 
• The entitled refund will be credited back to the original source of payment made by the passengers.

Virgin Atlantic Airways Cancellation Fee

If a flight originates from the US and Canada and is canceled after 24 hours of booking, then a cancellation fee of USD 50 is charged. The cancellation fee also depends on the fare regulations that apply to your booking. 

If a non-refundable ticket is canceled after 24 hours of booking, then the whole ticket price is charged as a cancellation fee. As per Virgin Atlantic Airways 24 hour cancellation policy, if your ticket is eligible for a refund, the airline will initiate the refundable amount within 7-10 days. 

Virgin Atlantic Airways Refund Policy

• As per Virgin Atlantic Airways cancellation and refund policy the passenger is eligible for refund if the flight is canceled within 24 hours from booking, irrespective of the ticket type.
• The refund will be generated back to the original source of the payment. 
• If cancellation is made within 24 hours then the refund will be credited within 7-10 working days. However, passengers who purchased the ticket via cash or cheque need to wait for 20 to 25 business days.
• The non-refundable tickets are not eligible for any refund after the 24-hours risk-free period is over.
• Passengers who are affected by the flight cancellation due to severe weather conditions or government travel restrictions can claim a refund.
• If you cancel flights three or two days before the scheduled departure, then you are not eligible for refund even with refundable tickets. Instead, the airline has full authority to charge the complete ticket fare as penalty. 

How to Get Refund from Virgin Atlantic Airways?

There are two ways you can request for a refund- online and offline:

Online Method

• Visit Virgin Atlantic Airways’s official website.
• Enter your log-in information to sign-in to your account.
• Click the ‘Manage My Booking’ option.
• Enter your cancel booking information
• Open your canceled ticket
• Go to the bottom of the respective page, where you will find the ‘Refund’ option
• Click on it and refill all the required information and apply for the refund.

Offline Method

• Call Virgin Atlantic Airways’s customer support number based on your language and region
• Click on the correct button to talk with an agent
• Share the required information with Virgin Atlantic Airways’s expert agent
• Request for a refund

Virgin Atlantic Airways Customer Support Number for Cancellation and Refund Related Queries

There’s a different Virgin Atlantic Airways customer support number, depending upon the region. Check out the list of the important phone numbers required to cancel tickets or claim a refund.

FAQs