Vistara Airlines Cancellation and Refund Policy

About Vistara

Flight booking might be an easy process. But have you ever thought about the scenarios when you have to cancel your flights? Obviously cancellation and other procedures will make you skeptical. Fortunately, to make it easier for the passengers, several airlines are constantly working to upgrade their policies. If you have booked a ticket with Vistara, then things would be easier for you. However, it’s best to take a full read of Vistara Airlines cancellation and refund policy before planning to cancel your tickets. 

Vistara Airlines is a popular airline of India and is headquartered in Gurgaon. It was founded in 2013 and has a primary hub at Indira Gandhi International Airport. As of now, the airline serves 43 destinations in 12 countries worldwide. It runs as a subsidiary of the parent company, Tata Sons, and is the six largest domestic airline of India.

Vistara Cancellation Policy

Planning to cancel your Vistara(UK) flight? Don’t worry! With Vistara Airlines you are fully covered. Whether it’s about canceling a flight right after booking or at the last minute, the airline has an optimum clause for all such cases. Not only is the Vistara cancellation policy seamless, but also ensures satisfactory and effortless experience to all the passengers. So, check out our guide to find in-depth information about cancellation and refund with Vistara.

Vistara 24 Hours Cancellation Policy

Fortunately, the Vistara 24 hours cancellation policy is applicable on all tickets. This means, if you cancel your flights within 24 hours of booking, you are eligible for full refund. However, it’s best that you check out the following points to avoid any chances of confusion.

• If an Vistara flight is canceled within 24 hours of booking, then the airline will not charge any cancellation fee.
• To be eligible for the 24 hours cancellation policy, you must have booked your flights at least 7 days prior to the departure date. 
• After 24 hours from booking, a cancellation fee is charged, depending upon the type of the tickets.
• The policy is applied to both restricted and unlimited flight rates.

Vistara Cancellation Policy Due To Covid-19

Amid the outbreak of Covid-19, the airline has upgraded its terms and decided to offer certain amendments. Check these alterations as follows:

• If the passengers want to reschedule their ticket, they can make a rebooking without any extra cost.
• All tickets booked amid the pandemic and canceled will be fully refunded back to their original sources.
• All passengers are entitled to seamless cancellation and full refund, even if the ticket is non-refundable.
• If your ticket is partly used, then you will be provided a refund for the unused portion of your ticket. 

Vistara Cancellation Policy for Refundable and Non-Refundable Tickets

• All the passengers are entitled to a full refund until the risk-free period lasts.
• Passengers with non-refundable tickets, won’t receive any refund after the 24-hours risk-free period. 
• A penalty will be charged, if you cancel your tickets 2-3 days or a few hours prior to the scheduled departure. 
• In case, if flight cancellation occurs due to uncertain natural calamities or due to the airline’s fault, then the passengers will receive full refund or an alternative flight for another day.

Vistara Cancellation Policy for Different Classes

Vistara cancellation and refund policy varies differently depending upon the ticket fare and cabin class. For more relevant information, check out these points explaining the policy.

Economy Class

Premium Economy Class

Business Class

How to Get Compensation In Case of Flight Delay or Cancellation?

According to Vistara Airlines(UK) flight cancellation policy, if your flight gets delayed or canceled due to any natural calamities or because of the airline’s fault, then the passengers are entitled to get compensation depending upon the ticket type and other factors.

• Passengers are entitled to compensation, if the flight is delayed partly or entirely due to the airline’s fault and for more than three hours. 
• Depending on the type of ticket, passengers can avail a monetary compensation of upto USD 700.  
• In case of longer flight delay/cancellation or other unexpected circumstances, passengers are eligible for meals and drinks corresponding to the waiting time and the time of day, irrespective of type of their ticket.
• Monetary compensation offered depends upon the distance of the planned route and on the alternative route offered to you. 
• For all flights of upto 1500 km, the compensation provided is USD 270. 
• For all flights between 1500 km and 3500 km and flights within Europe of upto 1500 km are provided a compensation of USD 432.
• For all flights of over 3500 km, the compensation provided is USD 648. 

How to Cancel a Vistara Flight?

Vistara cancellation and refund policy allows you to cancel your flights seamlessly. You can cancel either by visiting the airline’s official website or by contacting the customer support / airport’s ticket office.  Here’s how you can cancel your Vistara flights:

Method 1- Cancel Online

• You can simply cancel your flights online from the airline’s official website.
• Open any web browser and visit Vistara website’s homepage. 
• After that, tap on the cancellation and refund tab under the book and manage tab.
• After getting on the cancellation page, click on the ‘change or cancel trip’ button.
• Select the passenger segment or flight you would like to cancel.
• Review Vistara cancellation policy once to avoid any misunderstanding. The next page will direct you to the ‘flight refund cancellation’ entitled by the airline.
• Click on ‘Confirm my cancellation’.
• You will receive a confirmation mail regarding the cancellation.

Method 2- Cancel Over Call

• In this method, you can make a call to customer support of the airline. The toll free number of Vistara is: +91 9289228888. 
• If you have any queries regarding the cancellation or refund, you can raise a question in front of the agent.
• Tell the customer support executive, whether you want to make changes or cancel your flight.  
• The agent will ask you about the ticket related information, provided during the booking. Provide all relevant information to make the process easier.
• Choose a payment method if you have to pay a cancellation fee for Vistara flights.
• The airline will send a confirmation mail regarding the cancellation.

Vistara Cancellation Fee

The passengers are required to pay USD 39 and USD 45(depending on ticket type) as cancellation fees if a flight is canceled after 24 hours of booking. However, “flex ticket fare” is fully refunded except when the flight is canceled after the allowed time.The cancellation fee also depends on the fare regulations that apply to your booking. If your ticket is eligible for a refund, the airline will initiate the refundable amount within 10 days. 

Vistara Refund Policy

• As per Vistara cancellation and refund policy the passenger is eligible for refund if the flight is canceled within 24 hours from booking, irrespective of the ticket type.
• The refund will be generated back to the original source of the payment. 
• If cancellation is made within 24 hours then the refund will be credited within 7 working days. However, passengers who purchased the ticket via cash or cheque need to wait for 20 to 25 business days.
• The non-refundable tickets are not eligible for any refund after the 24-hours risk-free period is over.
• Passengers who are affected by the flight cancellation due to severe weather conditions or government travel restrictions can claim a refund.
• If you cancel flights three or two days before the scheduled departure, then you are not eligible for refund even with refundable tickets. Instead, the airline has full authority to charge the complete ticket fare as penalty. 

How to Get Refund from Vistara?

There are two ways you can request for a refund- online and offline.

Online Method

• Visit Vistara’s official website.
• Enter your log-in information to sign-in to your account.
• Click the ‘Manage My Booking’ option.
• Enter your cancel booking information
• Open your canceled ticket
• Go to the bottom of the respective page, where you will find the ‘Refund’ option
• Click on it and refill all the required information and apply for the refund.

Offline Method

• Call Vistara’s customer support number based on your language and region
• Click on the correct button to talk with an agent
• Share the required information with Vistara’s expert agent
• Request for a refund

Vistara Customer Support Number for Cancellation and Refund Related Queries

There’s a different Vistara customer support number, depending upon the region. Check out the list of the important phone numbers required to cancel tickets or claim a refund.

• India
  +91 9289228888

• North America
  United States: +1 4804435249
  Canada: +9053610844 
• Europe
  United Kingdom: +44 (0)20 7644 6122 
  Netherlands: +31 (0)20-5200286 
• Asia 
  China: (852) 28611269
  Korea: +82-2-3788-0250
  Japan: 81 3 3593 6769

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