VivaAerobús

About VivaAerobús

VivaAerobús is a low cost carrier airline of Mexico and is headquartered in Monterrey. Founded in 2006, the airline has a primary hub at the Monterrey International Airport. As of now, VivaAerobús(VB) operates in 58 destinations of Mexico, United States, Colombia, Cuba, and Costa Rica. In addition, the airline is fully owned by Inversionistas en Autotransportes Mexicanos, which is the largest bus company in Mexico. Furthermore, VivaAerobus flights are the most booked in Mexico, and flys more than 3000 flights per week. 

Fleet

The size of VivaAerobús fleet is 56 and consists of wide body aircraft made completely out of the Airbus family. 

Let’s find out the list of aircrafts employed for VivaAerobúsAirlines(VB):

VivaAerobús Flight Details

Popular VivaAerobus Flights Routes and Destination

Top Airports Served by VivaAerobús (VB)

VivaAerobús Policies & Services 

Cancellation Policy

The VivaAerobús cancellation policy provides flexibility and chaos-free experience to all the passengers and makes their journey worthwhile. Besides, with VivaAerobús(VB), you don’t have to worry about the refund or last minute cancellation. Here are some facts explaining the policy:

• The passengers are eligible to cancel their flights only if the booking is made from the official website, customer support or concerned airport counters.
• If you have booked your VivaAerobus flights from a third-party agency, then contact their customer support for more information about the refund policy.
• The cancellation is only allowed if the booking is made 7 days prior to the scheduled departure date.
• If the flight ticket is canceled within 24 hours of reservation, then VivaAerobús will not charge any cancellation fee. 
• If you cancel your VivaAerobús flight ticket after 24 hours of reservation, then the ticket will become non-refundable.  
• The 24 hour VivaAerobús flight cancellation policy is applicable to both domestic and international flight tickets.

  Refund Policy

• As per VivaAerobús(VB) flight cancellation refund policy the passenger is eligible for full refund only if the flight is canceled within 24 hours from booking. The refund will be generated back to the original source of the payment.
• If cancellation is made within 24 hours then the refund will be credited within 7- 10 working days. And, in case the payment is delayed, you can get in touch with the airline’s customer support.
• The refund of the VivaAerobus flights depends upon several factors like technical glitch, flight cancellation and many more. 
• Passengers who are affected by the flight cancellation due to severe weather conditions or government travel restrictions can claim a refund irrespective of refundable / non-refundable ticket fares.

Baggage Policy

The baggage policy of VivaAerobús(VB) allows one piece of carry-on baggage and one personal item bag for all classes and flight routes.

Personal Item Bag

The personal item bag is considered as the handbag, laptop bag or suitcase which should be fit in the overhead bin or under the seat in front of you. The maximum dimensions allowed is 18cm x 14cm x 8cm. 

Carry-on Baggage

• The maximum dimensions allowed  for carry-on baggage is 22cm x 16cm x 10cm.
• If your flight type is Light or Extra, then you can take carry-on baggage with up to 22lbs. But if your flight type is Smart, then you can take carry-on baggage with up to 33lbs

Checked Baggage Allowance

Baggage Allowance for  Domestic flights within Mexico

Baggage Allowance for flights to and from USA

Baggage Allowance for flights to and from Cuba, Colombia, and Costa Rica

Carry-on baggage for infants

• VivaAerobús(VB) will transport your infant’s child seat and stroller free of cost under checked baggage, only if you choose an individual seat for your baby. 
• If you wish to carry your baby on your lap, then there will be no child seat or any kind of checked baggage allowed. 
• The airlines also recommend the use of car seats to optimize your child’s safety as per the Federation Aviation Administration. 

Carry on pets

• VivaAerobus flights allows pets such as dogs and cats in the passenger cabin of the aircrafts.  
• For pets traveling via VivaAerobús, the kennel along with the pet must not exceed 27lbs and dimensions of 18cmx 14cmx 8cm.

Booking Fee

The booking fee for VivaAerobús scheduled flights is charged on flight bookings via the official website and depends on various factors like: the destination, class, date, type of baggage, and check-in type.

Check-in and verification

• VivaAerobús(VB)offers you an online check-in option via official website and the mobile app, where you can check your flight departure terminal, book your favorite seat, and print out your boarding pass from the comfort of your home. 
• The web check-in opens up 72 hours prior to your VivaAerobus flights departure date till 4 hours before the flight takes off. 
• Moreover, if you’re unable to do an online check-in, then you can easily proceed to the offline self check-in kiosk at the concerned airport. 

 Baggage Check-in

After the self check-in procedure you are required to get your baggage checked at the baggage counter no later than 90 minutes before scheduled departure.

 In-flight Entertainment

• Traveling via VivaAerobús(VB) provides a wide variety of inflight entertainment options which includes gaming, music, movies and much more. The VivaAerobús aircrafts offers unlimited wi-fi access till the end of your journey. 
• You can watch your favorite movie, TV shows, or listen to music/podcasts, plus if you’re flying with kids they can enjoy the ride while playing games. 

VivaAerobús Meal Policy

VivaAerobús(VB) provides paid snacks and beverages on all flights, depending on the duration of the journey and flight class. Although there isn’t a wide array of meals, you can buy a few snack items as per your convenience. 

 Customer Support

Passengers utilizing VivaAerobus flights can call on their customer support toll free number +81 82 150 150 or visit https://www.vivaaerobus.com/en-us/ for any other queries.

FAQs