Wingo Airlines

About Wingo Airlines

Wingo is a low cost airline and works as a subsidiary of Copa Airlines in Colombia. It is headquartered in Bogota, Colombia and Wingo flights operate from its primary hub at El Dorado International Airport. In addition, Copa Airlines founded Wingo in October 2016 and since then, the airline has been operating successfully on domestic as well as international borders. As of now, Wingo Airlines(P5) serves 8 destinations in Colombia and 14 destinations in 11 international countries. Furthermore, Carolina Cortizo is the current managing director of Wingo as declared by its parent company Copa. 

Fleet

The fleet size of Wingo Airlines is 8 and consists of narrow body aircrafts made completely out of Boeing.

Let’s find out the list of aircrafts employed for Wingo Airlines(P5):

Wingo Airlines Flight Details

Popular Wingo Flights Routes and Destinations

Top Airports Served by Wingo Airlines

Wingo Airlines Policies & Services 

Cancellation Policy

The Wingo Airlines cancellation policy provides flexibility and premium benefits, ensuring a convenient journey for all the passengers. Besides, with Wingo Airlines, you don’t have to worry about the refund or last minute cancellation. Here are some facts to understand the policy better:

• The passengers are eligible to cancel their Wingo flights only if the booking is made from Wingo Airlines official website or via customer support. 
• For bookings made via a third-party agency you are suggested to contact the concerned party only.
• The cancellation is  allowed only if the booking is made 7 days prior to the scheduled departure date.
• If the flight is canceled within 24 hours of reservation, then Wingo Airlines will not charge any cancellation fee. 
• The Wingo Airlines 24 hour flight cancellation policy is applicable to both refundable and non-refundable flight tickets irrespective of the destination (domestic or international).

Refund Policy

• As per Wingo Airlines (P5) flight cancellation refund policy the passenger is eligible for refund if the flight is canceled within 24 hours from booking. The refund will be generated back to the original source of the payment. 
• If your ticket is non-refundable, then don’t worry. You are also eligible for a full refund if the ticket is canceled within 24 hours of booking.
• The refund will be credited within 5-7 working days from the day of cancellation. And, in case the payment is delayed, you can get in touch with the airline’s customer support.
• The refund of the Wingo flights depends upon several factors like technical glitch, flight cancellation and many more. 
• Passengers who are affected by the flight cancellation due to severe weather conditions or government travel restrictions can claim a refund, says the Wingo Airlines cancellation policy.

Baggage Policy

• The baggage policy of Wingo Airlines(P5) allows one personal item bag with maximum weight up to 22lbs. 
• The dimensions for wheeled and non-wheeled bags must not exceed 40cmx35cmx25cm.
• The personal item bag is considered as the handbag, laptop bag or suitcase which should be of the allowed baggage size to fit in the overhead bin or under the seat in front of you.

Checked Baggage Allowance

• The dimensions for checked baggage must not exceed 80cm x 50 cm x 28cm.
• The weight of the checked baggage must not exceed 50lbs for all cabin classes and flight routes. 

 Baggage Allowance For Domestic Flights Within Colombia

Baggage Allowance For Flights To and From All International Destinations

Carry on baggage for infants

• Wingo Airlines(P5) will transport your infant’s child seat and stroller free of cost under checked baggage. Only one carry-on diaper bag is allowed in the cabin as per the airline’s policy.
• The airlines also recommend the use of car seats to optimize your child’s safety as per the Federation Aviation Administration. 

Carry on pets

• Wingo flights only allows small domestic pets like dogs and cats on the passenger cabin of the aircraft. 
• The pet is allowed on the aircraft, only if the weight of the animal container and the pet together does not exceed 22lbs and kennel dimensions must not exceed 33cmx 43cm x 25cm. 

Booking Fee

A nominal service fee for Wingo Airlines scheduled flights is charged on flight bookings via the website. However, none at the airport or via third-party agencies.

Check-in & Verification

• Wingo Airlines(P5) offers you an online check-in option via their website, from where you can print out your boarding pass, change your seat, and print your flight receipt from the comfort of your home. 
• The web check-in opens up for all national and international flights 72 hours to 3 hour prior departure of your Wingo flights. 
• The airline also provides an interactive offline check-in option, where you can print your boarding pass and baggage tag from the self-serving kiosks at the airports.

Baggage Check-in

After the check-in process, you need to get your baggage checked at the baggage counter no later than 90 minutes before scheduled departure.

In-flight Entertainment

Wingo Airlines(P5) is a low cost airline hence doesn’t offer any in flight entertainment services. 

Wingo Airlines Meal Policy

Wingo Airlines(P5) provides paid food and beverages on all international flights with a duration of more than 2 hours. You can simply request the cabin crew for the meals you want and they will serve you accordingly. 

Customer Support

Passengers utilizing Wingo flights can call on their customer support number +57 1 3078133 or visit https://www.wingo.com/en for any other queries.

FAQs